Job Information
The Salvation Army Northwest Division Case Manager in Everett, Washington
Description CORPS: Everett POSITION: Case Manager STATUS: Non-exempt/ Full-time COMPENSATION: $ 26.00 hr GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people. SCOPE OF POSITION: The Case Manager provides trauma-informed, housing-focused case management and general and intensive social services for single adults, often with co-occurring disorders, who are experiencing homelessness, which includes all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP) and service-intensive case management intended to assist the individual towards self-sufficiency. The case management program engages clients using strength-based, client-centered methodologies to establish an alliance to assure that the client is respected, motivated, and supported to reach goals identified by the client and case manager. Key program goals include exits into permanent housing, increased household income, and connections to community resources. The Case Manager provides personal, direct services in unusually complex situations or as required by unique circumstances. This position works in concert with other case management staff and is under the direct supervision of the Program Manager for Client Services. The Case Manager provides education and application assistance for persons seeking Social Security benefits or state assistance. For this reason, CMs are encouraged to obtain SOAR training within the first six months of employment. The Case Manager is also responsible for obtaining advanced training in areas relevant to populations served and to train other Case Managers using knowledge and skills received from training. They must possess the knowledge to assess clients for their ability to complete ADL/IADLS as requirements for entry into any program The Salvation Army offers. Some knowledge and training in caring for clients with aging and disability issues are preferred. Special consideration is given to those with a CDP/CDPT certification and an understanding of mental health and wellness issues. The heart and passion for The Salvation Army's mission is crucial. Knowledge and skill in trauma-informed care, harm reduction practices, motivational interviewing, and housing-first methodologies are required. Community organization, excellent communication skills (both written and verbal), customer service skills, and the ability to utilize databases and complex systems are preferred. Being bilingual or having lived experience is a plus. DUTIES & RESPONSIBILITIES: Provide comprehensive case management that includes but is not limited to screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing, and other community resources; serving clients with varying degrees of vocational, social, cultural, and medical impairments hindering economic independence; provide crisis intervention to individuals in a goal-directed, task-centered, and time-limited manner; provide information regarding services and provide transportation as needed to people seeking assistance. Continually monitor and evaluate each client's progression through their case management plan and develop corrective action revisions to the program as needed. Assist clients with applications for Social Security or any State Assistance. SOAR training is encouraged within the first six months of employment. Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices. Participates in training as assigned and coordinates in-house training for staff based on activity. Develops and maintains team effort by modeling a