Work in Washington Veterans Jobs

Job Summary Central Washington University is recruiting a Customer Service Specialist 2 to join our Student Accounts team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $38,868 - $51,588 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of 10,000 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave. The Role: The CSS2 is responsible for the Student Accounts Office customer service, answering financial questions for parents, students and other account holders who visit the office, call, or email. This position will also conduct ongoing, routine, and repetitive fiscal tasks in manual and automated systems. The CSS2 also is responsible for researching, investigating, analyzing and following up on the collections of overdue accounts, while, at the same time, providing excellent customer service and advice to students, parents, and University departments regarding account receivable policies and procedures. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment. Job Duties - Assists clients to resolve questions regarding their financial account. Provides advice, interpretation, and counsel to clients regarding a broad range of student account rules, regulations, policies, and procedures. Interprets detailed financial data and communicates accurate information in-person, over the phone and via email under tight time constraints and heavy traffic, including difficult, emotional, and sometimes upset clients. - Provides day-to day support, assistance, reconciliation, and interpretation in all aspects of student financial account processing such as: tuition and fee charges, payment plans, late fees, guaranteed payment sources, direct deposits, payments, 1098t, and account balance. Applies knowledge and understanding to interpret and communicate university student account policy to internal and external customers. - Balances and prepares routine reports such as, collection agency remittances, post collection costs to the student accounts, reconciles and prepares check requests to pay the agencies the collection costs paid by the students. - Distribute University checks to individuals in person or by