Job Information
Virginia Mason Franciscan Health Call Center Representative in Edmonds, Washington
Overview
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include:
Health/dental/vision
FSA and HSA spending accounts
2 retirement plans
Paid vacation and sick time
Adoption assistance
Wellness program
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.
Responsibilities
This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.
Represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services.
Provides a high level of customer service in a manner consistent with VMMC’s mission, goals and service standards.
Answers incoming requests and assists patients based on their needs. Schedules, cancels and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service.
Communicates efficiently and effectively with the clinical care team, written or verbally, on behalf of the patient.
"We deliver inspired people to do meaningful work."
Qualifications
6 months of office and/or call center, customer service or healthcare experience
Familiarity with medical terminology and proficient in Microsoft Office products
Previous call center or health care or customer service experience preferred
Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software
Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions
Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature
Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)
Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible
We are an equal opportunity/affirmative action employer.
Pay Range
$21.66 - $29.78 /hour
We are an equal opportunity/affirmative action employer.