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T-Mobile USA, Inc Sr Technology Solutions Manager - Subscriber Protection in Eastgate, Washington

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Subscriber Protection team is seeking a Sr Technology Solutions Manager to support a team of security product authorities bringing innovative protections to T-Mobile customers. This role plays a critical role in navigating a highly complex environment characterized by ambiguity, bringing order to chaos through their meticulous organization and attention to detail. They excel in communicating at the executive level and possess the ability to summarize complex technical concepts in clear, everyday terms. This role involves wearing multiple hats, acting as both a project coordinator and a program manager as needed. They lead scoping discussions, determine technical feasibility, envision technical solutions, and establish the overall technical delivery strategy amidst intricate challenges. The Sr Technology Solutions Manager collaborates closely with business customers to prioritize initiatives and define the approach for delivering solutions within business processes. Additionally, they orchestrate efforts across technology groups to ensure the design and delivery of comprehensive solutions that effectively meet business requirements. This role is located in Bellevue, WA and has a hybrid 3-day in office schedule! Job Responsibilities: Strategy Partners with the business and technical teams to drive strategy, prioritization, approach, and goals of initiative. Prepares high level solution design presentations for business and org leadership review. Serves as a SME of existing functionality for a channel. Project Management Leads inception activities, including breakdown of business requirements and technical scope definition. Partners with Senior level resources to define technology strategy approach for business process initiatives and to provide recommendations on scope delivery planning. Serves as technical owner (accountable IT representative) and is responsible for technical stewardship of med to highly complex initiative. Supports the delivery of technology solutions within business processes by providing leadership in analysis, design, and project and product management. Supports issue triage on escalation resolution for technical solution issues. Owns solution decomposition and negotiation of support feasibility for cross domain initiatives and solutions. Accountable for technical solution delivery on initiatives, including scope negotiation, solution alignment and timeline management. Relationship and People Management Performs day-to-day management of business partner relationships on large and complex cross domain initiatives. Provides leadership in evolving the domain's core system solutions design and orchestrates solutions across domain teams. Identifies, analyzes, and synthesizes information, applying critical thought to present the information in a clear and meaningful way. Partners across multiple IT teams, and Business to ensure clarity on assessment impacts in alignment with scope of project or initiative. Identifies improvements, makes critical decisions and works with domain experts throughout the organization to implement solutions. Multi-tasks while running business requests from end-to-end for core systems, in a demanding and rapidly-changing environment. Education: Bachelor's Degree or equivalent experiencein Computer Science or Other Technical Field. Work Experience: 7-10 years Related working experience.<

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