Job Information
Outdoor Research, LLC Seasonal Returns Processing Rep in Des Moines, Washington
Title Seasonal Returns Processing Rep
About the Organization About the Organization Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee- warranty. Find out how we were born from our founder Ron Gregg's research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We'd be thrilled to have you join the team and find your Career at Outdoor Research. Outdoor Research Values Curiosity: We are constantly striving to learn and improve ourselves. In our products, as a brand, as a team, and as individuals. Passion: We love what we do and take pride in sharing our work with others. Innovation: We are complex problem solvers. Collaboration: We are better together. Community: We embrace the collective impact we can have from our diverse perspectives; on each other, society, and our environment.
Position Seasonal Returns Processing Rep
Description
Compensation: $19.00 an hour
About this role
Outdoor Research is looking for an energetic, consumer focused individual to join the Consumer Services team. This position is seasonal and reports to the Returns Supervisor in addition to working with both the consumer services team and the warehouse team. The Seasonal Returns Processing Rep will handle all inbound returns that arrive in our Des Moines, WA warehouse. This work entails a keen eye for detail and organization to meticulously maintain inventory. We focus on doing this in a timely, accurate and professional manner.
We pride ourselves on having some of the best consumer service around and our returns department plays a big role in that service. The ultimate responsibility of the Seasonal Returns Processing Rep is to maintain a precise and trusted processing window in which our customers funds are returned, and inventory is placed back into accurate stock locations
What you will do
Process warranty, web and dealer returns in a timely, professional, and positive manner.
Process returns per department procedures, ensuring proper codes are utilized to ensure accurate separation of new vs used stock.
Double check goods processed when posting product back into inventory.
Sort and put away items in the warehouse once processing is completed.
Proactively communicate persistent quality control issues to the Returns Supervisor.
Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
Strong critical thinking skills.
Gain in-depth knowledge and understanding of all Outdoor Research products and the brand story through participation in on-site and off-site product training events and clinics
Position Requirements
What you should bring to the table:
H.S Diploma or equivalent experience
Strong organizational and problem-solving skills, flexibility, and the ability to work independently
Familiarity with Outdoor Research Products or with the outdoor industry a plus
Good computer skills with spreadsheets, word processing and MS Office Suite
Ability to type 50 WPM or more a plus
Strong teamwork skills
Self-managed and self-motivated
Ability to maintain excellent attendance and punctuality record
Excellent communication skills
Strong ability to multitask effectively
What do we bring to the table?
PSST
Transportation benefits
Exempt/Non-Exempt Non-Exempt
Full-Time/Part-Time Full-Time
Location Des Moines, WA
EOE Statement OR is committed to equal employment opportunity and does not discriminate against any employee or applicant for employment in an unlawful manner. Employment-related decisions are made based on an individual’s qualifications without regard to race, sex, color, religion, age, national origin, disability, sexual orientation, gender identity, marital or military status, genetic information, political ideology or other applicable protected class status. This commitment extends to all employment practices including selection, hiring, placement, recruitment advertising, promotion or transfer, rate of pay or other forms of compensation, selection for training, demotion, layoff, or separation. All employment decisions are based upon the qualifications of the individual and the job requirements.
OR supports this commitment with an Affirmative Action Program, which is updated annually. The
objectives of the Affirmative Action Program are to ensure that our team reflects the diversity of our local community. We fully support affirmative action to include women, ethnic minorities, veterans and persons with disabilities throughout our workforce. The OR Affirmative Action Program is available for review by all employees and is maintained in the Human Resources Department.