Guest Services, Inc Reservationist in Davenport, Washington
JOB SUMMARYThe Reservationist is responsible for booking rooms for prospective guests.ESSENTIAL FUNCTIONS *Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. *Make and confirm reservations for accommodations and compute cost. *Prepare customer invoices and accept payment. *Maintain awareness of safety issues, and report them immediately to your manager. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE *High School Diploma or GED preferred. *Previous experience in customer service. *Demonstrated talent for interacting with a wide variety of people. *Ability to effectively organize and coordinate multiple priorities; ability to problem-solve. *Basic math skills and the ability to operate basic office equipment. *Exceptional customer service abilities; actively looks for ways to assist guests and coworkers. PHYSICAL AND MENTAL REQUIREMENTS *Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. *Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally. *Ability to sit at a desk and monitor phones for extended periods of time. *Reading and writing work-related documents in English. *Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. *Constantly communicates and receives verbal communication with other employees in a customer service environment. *Physical attendance in unit to perform duties. EQUIPMENT USED *Typical office equipment (computers, phone system, fax, copiers, scanners, among others). *Reservations system. POS system.