Guest Services, Inc Marina Supervisor in Davenport, Washington
JOB SUMMARYThe Marina Supervisor assists the General Manager and Assistant Manager in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Marina Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.ESSENTIAL FUNCTIONS *Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards. *Monitor and supervise maintenance of dock and grounds areas to ensure quality standards. *Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development. *Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. *Perform opening and closing procedures as directed. Perform end of day closeout to include cash accountability, sales reports, and PeopleSoft entries. Conduct and submit bi-weekly payroll. *Order, receive, price, and stock inventory. Conduct and submit end of month inventories, extension, and summaries. Order and stock office supplies. *Control and administer bike and boat rentals. Fill out slip renewal contracts and sailing class registrations. Assist with contract mailings. *Maintain awareness of safety issues, and report them immediately to your manager. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE *High School Diploma or GED. *Boating or related marina experience. *Computer proficiency with the ability to utilize MS Word, Excel, and Outlook. *Demonstrated talent for interacting with a wide variety of people. *Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve. *Strong customer service abilities; actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS *Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. *Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. *Ability to stand for the entire work day and to climb steps regularly. *Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment. *Frequently immerses hands in water. *Reading and writing work-related documents in English. *Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. *Constantly communicates and receives verbal communication with other employees in fast-paced environment. *Physical presence at the job site is essential to perform job duties. EQUIPMENT USED *Typical office equipment (computers, phone system, fax, copiers, scanners, among others). *All dock equipment and materials (gas pump, boats, ropes, anchors, among others).