Job Information
Two Rivers Casino Player Services Representative in Darrington, Washington
JOB SUMMARY: The Player Services Representative will be responsible superior guest service and promote a positive environment for the team---while making recommendations that improve the overall casino and ensure all departments are operating in accordance with departmental procedures, Tribal Regulations and all applicable internal controls. As well as Sauk-Suiattle gaming rules and regulations; Indian Gaming Regulatory Act (IGRA); Title 31 regulations; TRC Internal Control Standards (TICS); Associate Handbook.
Areas of responsibilities include, gaming devices, player's club, food & beverage and environmental services in secure areas (whenever applicable). Overall, the primary goal is assisting the players experience at our property meet their expectations.
MINIMUM EDUCATION REQUIRED FOR POSITION: A high school diploma is required. Post Secondary education preferred. Applicable certifications and/or combination of experience and education may be considered if the applicant is currently enrolled in G.E.D. program.
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PHYSICAL REQUIREMENTS: Manual and finger dexterity for operation of personal computer and routine paperwork. Ability to sit, stand and walk for extended length of time and lift up to 50 pounds.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Must have a ability to learn of PC hardware and software technology with the capacity to analyze, plan and execute activities. Maintain performance-based attitude that is pro-active to the business needs of the guests, associates and casino. Position will require coordination with typical workgroups associated to Casino operations. Player Services Representative will maintain regular communication with the Player Services Administrator to ensure operational efficiencies and best practices. Demonstrated analytic, written, and oral communication skills will be required to successfully navigate all associate, managerial, regulatory agency workgroups. Must have a high level of motivation/initiative and demonstrate the ability to resolve all disputes in a positive manner. Be able to work in a fast-pace, high energy, and player service oriented environment.
SPECIFIC DUTIES PERFORMED:
Work within a fast growth organization and be able to manage through design changes and ambiguity.
Proven track record of successfully managing multiple priorities in a fast-paced work environment.
Demonstrated abilities in guest service, following company expectations and core values.
Demonstrated experience utilizing a variety of resources to complete research and ability to summarize and present findings in a professional and compelling manner.
Provides input to the Player Services Administrator regarding overall policy and procedures and identifies areas to improve operational capacities. Continuously provides policies/procedure recommendations. Coordinates implementation of procedure and policy changes to appropriate areas; and reports on expected versus actual benefits.
Builds relationships inside and outside of their team to improve ways of working and provide a great guest experience.
Identifies ways to improve workflows and processes to work smarter and increase efficiency.
Remains aware of player waiting time and finds ways to improve as many guests or situations as possible.
Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
Explains the "why" behind the resolution or action for the guest.
Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
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