Job Information
Two Rivers Casino Player Services Administrator in Darrington, Washington
JOB SUMMARY: The Player Services Administrator will be responsible for the nightly administrative operations of Two Rivers Casino (TRC) and Smoke Shop to provide leadership and direction for all areas of casino operation. Responsible to demonstrate role model predisposition, leadership, superior guest service and promote a positive environment for associates---while making recommendations that improve the overall casino and ensure all departments are operating in accordance with departmental procedures, Tribal Regulations and all applicable internal controls. As well as Sauk-Suiattle gaming rules and regulations; Indian Gaming Regulatory Act (IGRA); Title 31 regulations; TRC Internal Control Standards (TICS); Associate Handbook.
MINIMUM EDUCATION REQUIRED FOR POSITION: BA/BS from an accredited college or university in a Business related field (Business Administration, Management, Accounting, Hospitality, etc.) preferred. Applicable certifications and/or combination of experience and education may be considered if the applicant enrolls in post-secondary program and achieves a 2.5+ GPA concurrently during training program.
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PHYSICAL REQUIREMENTS: Manual and finger dexterity for operation of personal computer and routine paperwork. Ability to sit, stand and walk for extended length of time and lift up to 50 pounds.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Must have a minimum of two years' experience in a business setting in a supervisory capacity. Must have a dynamic knowledge of PC hardware and software technology with the capacity to analyze, plan and execute activities. Maintain performance-based attitude that is pro-active to the business needs of the guests, associates and casino. Position will require coordination with typical workgroups associated to Casino operations. Player Services Administrator will maintain regular communication with the General Manager to ensure operational efficiencies and best practices. Demonstrated analytic, written, and oral communication skills will be required to successfully navigate all associate, managerial, regulatory agency workgroups. Must have a high level of motivation/initiative and demonstrate the ability to resolve all disputes in a positive manner (in some cases set precedence). Be able to work in a fast-pace, high energy, and player service oriented environment.
SPECIFIC DUTIES PERFORMED:
Act in the capacity of the General Manager in his/her absence.
Provide a weekly operational report to the General Manager to document the progress of training curriculums and operational areas of concern encountered.
Work within a fast growth organization and be able to manage through design changes and ambiguity.
Proven track record of successfully managing multiple priorities in a fast-paced work environment.
Demonstrated abilities in business management, taking ideas from concept to implementation.
Demonstrated experience utilizing a variety of resources to complete research and ability to summarize and present findings in a professional and compelling manner.
Demonstrated track record as an organizational change-agent. Exposure to Organizational Design and Performance Model best practices.
Provides input to the General Manager regarding overall policy and procedures and identifies areas to improve operational capacities. Continuously provides policies/procedure evaluations and development; and documents expected benefits (cost and savings). Coordinates implementation of procedure and policy changes to appropriate areas; and reports on expected versus actual benefits.
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