Whidbey General Hospital Manager Clinical Operations MAC in Coupeville, Washington
Position Title / Job Code: Manager Clinical Operations
Department Name / Number: Medical Ambulatory Care / 725010
Reports To: Executive Director of Practice Management
Collective Bargaining Agreement: Non-Contract
EEO Job Group: First / Mid Level Officials and Managers
Review Date: 5/24/2021
Reviewed By: Human Resources
The Department Manager provides general oversight for all department operations, staffing, quality, and financial outcomes. This position is also responsible for performance management, design and implementation of new programs, intra and inter-department communications and professional modeling.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
Oversees all department operations to ensure effective customer service, patient access, and quality outcomes. Develops new programs or services as needed.
Develops operational and capital budgets for departments and manages department so that operations/service costs remain below budget except for approved variances.
Motivates and manages employee’s performance so that employees are recognized for meeting or exceeding job performance standards and are also aware and have a plan to improve performance for performance that is below standards. Ensures that all new employees receive evaluations at 90 days and each employee has an evaluation completed each year.
Develops Quality metrics to measure department outcomes and implements plans and programs to monitor, resolve, and improve metric results that are below acceptable standards.
Develops and prepares Policies & Procedures for department(s) which are aligned with organizational values, regulatory guidelines, and best practices for services provided. Reviews and updates Policies & Procedures and least annually.
Develops and implements an effective new hire department orientation plan as well as continued education plan for staff. Utilizes competency based assessments to design education plans and documents staff competency at least annually.
Provides leadership for department and adheres to organization Policies & Procedures, standards of behavior, and corporate compliance. Serves as model for staff and encourages team work with other departments. Communicates organizational values verbally and nonverbally and fosters followership in the organization.
Performs interviews, prepares work schedules and selects new employees to ensure department is staffed with competent, skilled, and personable staff.
The following are expectations of all WhidbeyHealth employees:
Attends a minimum of 80% of monthly department staff meetings throughout the year. Actively participates in monthly department staff meetings, to include active participation in setting department goals and supporting department functions to meet set goals.
Checks hospital email account a minimum of three (3) times per week.
Utilizes AIDET in all interactions with patients, employees and visitors.
Completes all mandatory education within given timeframe.
Adheres to all hospital, department, and safety policies, procedures and guidelines at all times.
All WhidbeyHealth employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations including not but limited to the Health Insurance Portability and Accountability Act (HIPAA).
JOB KNOWLEDGE & QUALIFICATIONS
Bachelor’s Degree required. Master’s Degree desirable.
Active Washington State RN licensure required.
Oncology RN certified (OCN) required.
ONS/ONCC Chemotherapy Biotherapy Certification required.
Training and Experience
Demonstrated relevant leadership experience required. At least five (5) years working in the department or related experience preferred.
OTHER SKILLS & ABILITIES
Must be able to plan, prioritize and organize work assigned within communicated deadlines with minimal supervision.
Must be highly organized and demonstrate an attention to detail when completing all work assigned.
Must possess effective professional interpersonal skills as well as excellent service skills in all interactions with the ability to communicate effectively on the phone, in person and in writing.
Must be able to communicate effectively with all levels of employees in the organization, take direction, and have the ability to build and maintain inter-and-intradepartmental relationships.
Support the maintenance of certification for this clinic’s accreditation by the American College of Surgeons’ Commission on Cancer (ACS CoC).
Outlined below is the level of Language Skills, Mathematical Skills, and Reasoning Ability needed to perform the essential functions of this position. Each area is evaluated and the level description included is intended to provide a summary. Please note that all skills listed may not pertain to this position.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The attached Work Environment & Physical Demands addendum indicates the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The attached Work Environment & Physical Demands addendum indicates the work environment characteristics an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
STANDARDS OF BEHAVIOR
The Standards of Behavior were developed to reflect WhidbeyHealth’s commitment to excellent community healthcare. The employee’s commitment to practice these Standards of Behavior will promote an optimal environment of care and foster a positive work environment. Every employee is responsible for and must follow the Standards of Behavior.
I have received, reviewed and understand the job duties and responsibilities in this job description and I am able to perform the essential functions as outlined. I further understand that future performance evaluations are based on my ability to perform the duties and responsibilities outlined in this job description.
Employee Name Signature Date
The above statements are intended to describe the key aspects of the work performed by the individual(s) assigned to this position. They are not to be construed as an exhaustive listing of all requirements relative to the position. Therefore, the employee may be required to perform other duties as assigned. WBH reserves the right to modify job duties or job descriptions at any time.
PHYSICAL AND / OR MENTAL DEMANDS FOR THIS POSITION:
Check box as appropriate
Physical activities in relation to the time on the job
None or N/A
Up to 1/3
1/3 to 2/3
2/3 or More
Manual dexterity (fine motor control)
Reach with hands and arms
Climb or balance
Stoop, kneel or crouch
(Check box as appropriate)
Lifting, Pushing, Pulling
< 5 lbs.
< 120 lbs.
Occasional (up to 1/3)
Constant (2/3 or more)
Check box as appropriate
Able to Focus
Check box as appropriate
Face to Face
Mental Functioning Incidence (Check box / only as they apply)
Rarely / Never
Follows well defined, prescribed rules, guidelines and / or directions; exercises limited judgment
Simple decision making
Exercises some amount of decision-making affecting the work of others
Processes complex information and provides assessments, evaluative data and / or decisions
Must interact cooperatively as part of a team to complete daily assignments
The Work Environment & Physical Demands are intended to describe working conditions for the majority of the work performed in this position but may vary based on department needs.