Work in Washington Veterans Jobs

Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. As Sr. Director, eCommerce Operations, you will be responsible for developing and managing the cross-functional execution of Smartsheet's digital / eCommerce go-to-market strategy and customer digital purchase experience. You will lead a cross-functional team of Revenue Operations, Finance Operations, Enterprise IT, and Product leaders in defining, prioritizing, and delivering on investments in the digital self-service sales channel. You will bring thought leadership and deep expertise in scalable digital product trial and purchase experiences for B2B SaaS companies, and the integration of eCommerce experiences into traditional sales-assisted processes to increase customer satisfaction and sales productivity. You will report to the Senior Director, GTM Operations. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. You Will: Serve as the go-to-market operations leader for Smartsheet's eCommerce / self-service channel, connecting the customer experience and salesperson experience with technologies to enable best-in-class customer self-service experiences and the seamless integration of self-service experiences into sales-assisted buying processes Lead a cross-functional team of Product, Revenue Operations, Finance, and IT leaders through the prioritization and execution of Smartsheet's self-service and digital capabilities roadmap Develop a vision for optimizing go-to-market efficiency through the integration of customer self-service capabilities with traditional sales-supported quote-to-cash systems and processes Leverage deep experience with business-to-business e-Commerce implementations to inform key technology and architecture decisions Establish Smartsheet as a leader in self-service eCommerce experience Leverage strong business and technical acumen to translate complex business requirements into technical requirements, present recommendations to leadership, and report on status of key projects Lead a cross-functional team of experienced revenue and technical operations professionals All other duties as assigned You Have: 12+ years of experience in systems architecture design, enterprise application product management, and technical program management in the B2B software industry, including experience managing teams Experience integrating sales-led quote-to-cash capabilities with e-Commerce platform capabilities Ability to perform data analysis as required to understand customer behavior, identify process or system issues, and report on the status of key digital sales channel initiatives Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees Stock - Restricted Stock Units (RSUs) for eligible roles Lucrative Employee Stock Purchase Program (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any