Work in Washington Veterans Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Please include a portfolio with your application. Your portfolio should show 2-3 samples of UX Content Design work. These samples should demonstrate design thinking and process rather than just the finished project. T-Mobile delivers outstanding wireless experiences by putting people first. Our customer obsession has led us to disrupt the industry and become leaders in mobile technology. T-Mobile is also a great place to work, where you can be your authentic self, grow, and achieve big, exciting things. We're glad you're considering taking the next step in your career with us! Job Overview Our Product Experience Design & Innovation org is looking for a Senior Content Designer. In this role, you will tap into your passion for storytelling and communicate with our customers throughout the product lifecycle. You will own the development and execution of product content strategy to support high-visibility initiatives and will be responsible for articulating how the strategy will improve our customer experience. Key to the role is constant optimization of content strategy across multiple channels. You will deliver high-value, relevant and engaging content that is safe, clear, accessible and inclusive for all T-Mobile's customers. As a Senior Content Designer, you will work backwards from user research, usability studies, and competitive analysis to create the content our customers need. You would need to be comfortable in a fast-paced, agile environment and show a bias for action. This role collaborates on planning and execution with designers, product managers and others across teams. As an integral part of our storytelling process, you'll work on a wide range of tasks, from thinking through information architecture to writing UX microcopy and ensuring consistent voice and tone across all our platforms. Responsibilities * Work closely with UX, Product, and Marketing cross-functional team members to ensure seamless user experiences. * Write UX copy for mid-to-high complexity projects, communicate complex product features and benefits in clear language to help customers understand and use T-Mobile's products and services. * Be a champion for the customer and work to find the happy medium between business goals and customer needs. * Participate in research and use insights from qualitative and quantitative studies and business analytics to solve customer problems. * Participate in research and use insights from qualitative and quantitative studies and business analytics to solve customer problems. * Guide the development and optimization of content to achieve specific goals and address customer needs. * Identify and champion the most efficient content workflows possible. * Organize existing content, create guidelines for future content, and ensure that all content aligns across channels. * Audit content to identify strengths and weaknesses in order to optimize content strategy and performance. Qualifications * Bachelor's degree in English, Communications, Journalism, Psychology or related field * 5-7 years of UX content design experience in an agency or corporate environment, which you can show in a strong portfolio * Experience collaborating with internal cross-functional partners to write, edit, develop or plan online and retail content * Strong grammar and editing skills * Experience working through ambiguity and executing complex projects