Amazon Corporate LLC Principal Program Manager, NCRC in Clyde Hill, Washington
We are seeking an experienced Principal Program Manager (L7) to join the Net Cost of Refunds and Concessions (NCRC) team within Returns & Recommerce (WWRR). The role will support our business partners with root cause analyses, insightful outlier metrics, and scalable mechanisms that highlight failure points and new opportunities for internal and external orgs. You will directly contribute to create and implement in this \'hands on\' role as you identify problem areas across NCRC that increase customer satisfaction, reduce variable and transportation costs, and reduce delivery and return accuracy defects. Additionally, you will identify and help facilitate anecdote reviews across WWRR and partner teams, and lead follow up activities for key action items that drive new ops and tech products. We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA - 7+ years of working cross functionally with tech and non-tech teams experience - 7+ years of program or project management experience - 7+ years of managing, analyzing and communicating results to senior leadership experience - 7+ years of working cross functionally across several teams experience - Bachelor\'s degree - Experience implementing repeatable processes and driving automation or standardization - Experience defining program requirements and using data and metrics to determine improvements - Experience defining and executing program requirements - Experience delivering projects within scope, time, budget and quality - Experience delivering cross functional projects - Experience managing, analyzing and communicating results to senior leadership - Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems - Experience working with, presenting to and influencing senior executives up to VP level Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from \$111,100/year in our lowest geographic market up to \$206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.