Work in Washington Veterans Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Please include your portfolio with your application. Your portfolio should show examples of the user-centered design process, design thinking, as well as your final design solutions. T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors obsessed with solving our customer's pain points. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Job Overview Be the center of product innovation and design at T-Mobile. As a critical leader on the Product, Experience Design & Innovation team, the Product Principal Designer will lead the re-imagination and redesign of our Assisted digital products across the enterprise. The successful candidate will be responsible for guiding user-centered design activities and establishing user experience strategy, working closely with Business and Product key leaders to create innovative, meaningful solutions to delight T-Mobile employees servicing customers. Responsibilities Strategy * Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses (LOBs). * Act as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products. * Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets. * Implement ethical, accessible, and dynamic features and capabilities, such as AI-driven task recommendations and digital check-in tools, to streamline processes and improve operational efficiency. * Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company. * Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level. User Experience * Provide constructive feedback on peer user experience design reviews that's focused on the big picture and future enterprise vision. * Create high-level UX assets (workflow, customer journey map, prototype, etc.). * Collaborates with User Researchers and other Principal designers to maintain consistency across the digital ecosystem and organization. * Demonstrates ability to work with highly technical teams and handle multiple projects in a fast-paced environment. * Analyze research data findings to well understand customer pain points, identify business opportunities, and create a compelling story to drive customer-centric design solutions * Influence LOB/enterprise key leadership team by providing design recommendations backed with sound design reasons and solid customer-centric data. Relationship Management * Guide, mentor and inspire other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies. * Provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design prin