Job Information
The Odom Corporation Accounts Receivable Supervisor in Clyde Hill, Washington
Description Job Description (position overview) This position is responsible for managing the daily activities of the assigned AR collection portfolio, and staff, within approved corporate guidelines and alcohol compliance laws under the direction of the assigned Manager/Supervisor. Salary range: $68,000 - $73,000 Depending on Experience Essential Duties & Responsibilities include but are not limited to: Manage assigned employees and collection portfolio to meet yearly department and team goals. Provide daily leadership, coaching and direction to all staff. Complete and provide performance reviews or disciplinary actions. Hiring and coordinate training of employees ensuring they know company and department processes, procedures, and policies. Monitors and assures any workflow established by department is working effectively, reports problems, escalates timely, provide constructive feedback that helps maintain or improve the workflow assigned areas. Fosters and builds relationships with internal and external teams for a unified customer approach, supports cross cooperation and takes opportunity to deep dive and determine root cause issues. Ensure Credit limit review phone and email coverage during assigned department shifts (Key Accts 6:30 am to noon; General Market noon to 6:30pm pst) Reviews account portfolios with collection team to ensure current customer contacts are maintained and payments are made within terms of sale, within legal compliance requirements that vary by state and product. Ensure collectors complete timely reconciliation, identification of unapplied payments, disputes, and deductions for root cause and resolution. Provide guidance, coaching, training and assistance for collection and use of customer websites with staff of assigned portfolio. Validate use of collection flag, order and aging reports and assist on issues requiring escalation before they are forwarded to Credit Manager. Provide support, facilitate customer, and cross department meetings and additional reporting to bring focus on department and company objectives. Respond timely and accurately to internal and external inquiries and escalations. Auditing and/or processing requests submitted for write off, allocation, adjustment (customer refunds, final demands, credit cards, etc.) Coordinate update to customer SOP and department procedures as needed. Participate in Vendor account maintenance and AR testing criteria for new releases and company changes (eoStar, Encompass, EDI, SharePoint, system migrations, etc.) Support any audit requests. Other tasks, projects, duties as assigned. Job Requirements Strong organizational, time-management and communication skills In-depth knowledge of Credit and Collection procedures and performance metrics Strong Knowledge of accounting principles, Microsoft office tools (Word, Excel, Outlook) Troubleshoot problems and issues that arise, find root cause and coordinate fix. Ability to multitask and meet deadlines 5 years' experience in credit and collection field and supervisory experience Flexibility for coverage of assigned duties Willingness to learn other company processes to coordinate efficient ways of working Take ownership of duties assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Phone calls required, must be able to talk and hear. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, and a mouse. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lif