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*Join Our Team as a Medical Specimen Courier Supervisor at Interpath Laboratory! *

We are looking for a highly organized and dedicated individual to manage all courier and logistics operations for routes dispatched from our Chehalis, WA / Seattle, WA / and Portland, OR locations. In this role, you will also oversee and supervise local courier staff to ensure efficient and timely deliveries.

Key Functions

• Significant understanding of the pick up, transport, and delivery of medical specimens using approved methods and transport devices.
• Function as a skilled resource to Outside Client Services, Sales and laboratory staff regarding logistics and problem resolution.
• Proactively identify, research and analyze root causes and trends affecting clients and assist in creating solutions.
• Maintain routes, schedules and appropriate levels of staffing to meet client and laboratory needs.
• Oversee care on assigned vehicles, including inspecting and completing minor maintenance, and cleaning.
• Clean and maintain coolers, incubators, and other transport devices.
• Interact with representatives to achieve customer satisfaction, participate in operational meetings and quality management initiatives.
• Provide training, on-boarding and competency assessment of all assigned couriers.
• Coordinate with HR and site manager for hiring of new and replacement staff.
• Practice client sensitivity at all times.
• Maintain confidentiality of the client, patient, and company information at all times.
• Practice supply conservation, discipline, and resource protection at all times.
• Document incidents and complete assigned tasks through Client Relationship Management (CRM) software.
• Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.
• Monitor for and research reasons for missed pickups and/or deliveries.
• Perform other work related duties as assigned.

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