Job Information
Lewis County ITS Help Desk II in Chehalis, Washington
Job Title: ITS Help Desk II Department: IT Services - Technical Services Division: IT
Employment Status: Regular Full-Time
Pay Grade: *121: $4,949-$6,654/Mo. *(current 2024 salary grid: Sep2022 - Jan2025 Salary Table WIP.xlsx (lewiscountywa.gov){rel="noopener noreferrer"} )
FLSA: Non-Exempt
Department/Office: This a represented position by Teamsters within the Information Technology Services Department. Hiring preference will be given to existing Teamsters represented employees.
Position Summary: Under general supervision, provides first-level technical support functions and training for Lewis County computer system users; troubleshoots and resolves problems and maintains County computer systems, desktops, and peripherals.
Links: Job Posting: ITS2HelpDeskJobPosting05.23.2024.pdf (lewiscountywa.gov){rel="noopener noreferrer"}
Job Description: Lewis County (lewiscountywa.gov){rel="noopener noreferrer"}
Core Benefits: CORE_BENEFITS.pdf (lewiscountywa.gov){rel="noopener noreferrer"}
Additional Benefits: TEAMSTERS_COMBINED.pdf (lewiscountywa.gov){rel="noopener noreferrer"}
Lewis County Jobs App: https://jobs.lewiscountywa.gov#699{rel="noopener noreferrer"} Essential Functions:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. • Works the day-to-day Help Desk work orders; responds to client inquiries and requests for service.
• Interviews user to collect information about technology problems and technical issues and leads user through diagnostic procedures to determine source of error.
• Determines whether user problem is caused by hardware, software or operator problems.
• Defines problems, researches and isolates error sources, implements technical solutions to resolve user problems within scope of authority and training.
• Provides technical support, training and assistance to employees; explains IT issues, and deploys solutions according to Department standards, guidelines and procedures; follows up with users to assure the optimal functionality of the users' systems.
• Refers complex problems which are beyond the skills of the IT Specialist to senior technical staff and tracks the problem until it has been resolved.
• Updates and integrates computers, workstations, network systems, communications equipment and peripherals; installs and configures software upgrades, enhancements and revised functions; verifies functionality, compatibility and performance of IT systems; assures effective communications of IT issues.
• Documents work completed and maintains departmental records; notifies manager and other technicians of unusual problems or problem trends in order to facilitate continued impr