Work in Washington Veterans Jobs

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS Northwest has an opportunity in our Propane Administration Office located in Chehalis, WA. We are looking for a Customer Service Representative to manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.

This is a great opportunity to work with the largest co-op in the U.S, while still making an impact in our local communities. Our fun and safe work environment is waiting for you, apply today!

Responsibilities

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.

• Responsible for answering a high volume of incoming calls - thousands of calls per a day

• Inquiries are generally routine but may require departure from standard scripts or procedures.

• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.

• Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.

• May promote alternative products or services.

• Excellent communication abilities including speaking, writing, and active listening

• Great customer skills, including a personable and positive attitude

• Problem solving, critical thinking, and decision making abilities

• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• 1+ years of experience in Customer Service and Support

• High School diploma or GED

Additional Qualifications

• Immediate experience in a high call volume call center preferred

• Proficient with MS Word, Excel, and PowerPoint

• Ability to work extended hours to meet business demands

• Abilty to read, write and communicate in Spanish, preferred

• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability to sit, stand, bend, walk and talk

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care savings accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.