Job Information
Heritage Bank Branch Services Officer in Camano Island, Washington
Base Salary Range Tier II
$26.07 - $32.59 - $39.11 hourly
At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!
As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked. *To view Benefits Summary: Apply > Current Openings > position > attachment.*
Position Overview
Heritage Bank has an exciting opportunity to join our organization! We are seeking a *Branch Services Officer *at our Camano Island, WA branch.
The *branch services officer *is responsible for the overall profitability, operational soundness and goal achievement of assigned branch by meeting operational objectives, directing and executing sales and business development activities, managing employee development and engagement through consistent coaching and performance management in accordance with the Heritage Bank Mission, Vision, and Values.
The successful candidate will be able to:
Lead and manage a retail branch to ensure that established production goals for deposits, fee income, loan production and other corporate goals, as assigned, are met or exceeded and customer service in the branch is conducted in accordance with the Heritage Bank Service Standards.
Ensure accuracy and timely completion of audits, certifications, compliance, and reporting. Ensure audit, security, and compliance issues and/or concerns are addressed and resolved in a timely manner. Act as a liaison between branch and support departments.
Organize and direct operational workflow to minimize risk and ensure efficient, effective procedures, practices, staff composition and scheduling.
Resolve customer questions and/or concerns in a timely manner to maintain optimal branch performance in service quality, accuracy, efficiency, and manage risk prudently. Make and approve policy and procedure exceptions within assigned limits.
Actively lead and train staff to ensure branch consistently adheres to all regulatory compliance standards, internal operational and credit controls and follows all operating policies and procedures.
Maintain a comprehensive knowledge of operational policies and procedures.
Maintain in-depth knowledge of all Bank's products and services. Ensure successful implementation of marketing and promotional programs in the branch. Take leadership in rolling out new products and services.
Develop skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Lead and manage sales for the branch including mentoring and training branch staff in using standard relationship selling techniques to grow existing relationships and gain new customer relationships. Build and maintain professional working relationships with all lines of business to ensure customer relationship building is taking place through cross selling efforts and referrals.
Develop, implement and monitor the annual and quarterly business plans, including sales goals, income, and expense strategies to ensure maximum profitability for the branch