Work in Washington Veterans Jobs

---Job Description---- Pharmacy Client Operations Consultant -Remote within WA, OR, ID, UT. Outside of our 4 state region will not qualifyPrimary Job Purpose: The Pharmacy Client Operations Consultant manages sales support functions necessary to sales productivity. These include sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy programs and products. Identify areas and processes for improvement which will directly enhance the customer experience and driving those improvements through implementation Responsible for the productivity, efficiency, and effectiveness of the assigned sales organization. The position reports to the Manager of Pharmacy Client Operations and assists the Sales and Account Management Team. The position works closely with all internal stakeholders and cross-functional partners to ensure the appropriate objectives and priorities are enabled within the sales organization supported. Responsibilities: * Works closely with sales management to inspect sales and account management process quality and prioritize opportunities for improvement. * Triage and provide first touch resolution to client issues. Quickly and accurately assess inquiries in order to understand the customer needs. * Communicate with a variety of external and internal customers regarding benefits, eligibility, and other information. * Works cross functionally with other departments to coordinate sales operations efforts, identify cross-functional sales process improvements, and implement sales optimization efforts. * Implements enabling technologies, including CRM, to field sales teams. * Monitors the assigned sales organization's compliance with required standards for maintaining CRM data. * Manages pharmacy client and member communications processes. * Supports the development, production and coordination of the distribution of pharmacy customer communications and correspondence. * Manages the implementation of pharmacy products and programs. * Effectively coordinates with Cambia implementation teams to ensure effective and efficient implementation processes. Minimum Requirements: * Demonstrated ability to lead all sales and account management operations, implementation, and activities within pharmacy. * Demonstrated ability to effectively manage cross-functional and interdepartmental communications and communications processes. * Comprehensive knowledge of health insurance and pharmacy benefits, including sales processes, terminology, operational flow and data requirements. * Thorough knowledge of pharmacy products and the ability to educate members and potential members. * Demonstrated ability to collaborate with individuals, teams, and cross-functional partners. * Ability to managing multiple, complex projects simultaneously including acting as product owner, project manager and trainer for new and existing systems and products. * Demonstrated ability to use MS office products and other corporate software. Prior experience in report preparation, ability to analyze and review statistical data and write concise relevant communications. * Demonstrated ability to assist with the proposal process, including implementing and supporting RFP data management solutions. * Ability to consistently manage and coordinate the production of high-quality initial proposal materials. * Demonstrated aptitude in process improvement & innovation. * Ability to seamlessly and effectively onboard and integrate new pharmacy clients and new pharmacy programs and products. * Demonstrated analytical ability to identity problems, develop solutions and implement a chosen course of action. Normally to be proficient in the competencies l To view the full job