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KarMART Auto Group Automotive Service Advisor in BURLINGTON, Washington

Family owned multi-brand dealership group is looking for experienced service advisors to add to our growing team! Job Purpose:Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.Duties:* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.* Maintains automotive records by recording problems and corrective actions planned.* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management