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Virginia Mason Franciscan Health Patient Access Rep in Burien, Washington

Patient Access Rep

Franciscan Medical GroupBurien, Washington

Requisition ID 2022-234204 Employment Type Full Time Department Women's Health Services Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday (7:30am - 5:00pm) Remote No Category Billing and Scheduling

Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

As a part of our organization, we currently offer the following benefits:

  • Competitive starting wages (DOE) and training to grow within the company

  • Paid Time Off (PTO)

  • Sign on Bonus for experienced ICU RN External Candidates

  • Health/Dental/Vision Insurance

  • Flexible health spending accounts (FSA)

  • Matching 401(k) and 457(b) Retirement Programs

  • Tuition Assistance for career growth and development

  • Care@Work premium account for additional support with children, pets, dependent adults, and household needs

  • Employee Assistance Program (EAP) for you and your family

  • Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

  • Adoption Assistance

  • Wellness Program

Responsibilities

Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep for our Franciscan Women's Health Associates in Burien, WA. We are a fast paced environment with diverse patient populations in exciting specialty of obstetrics and women's health. Weekends off, beautiful facility with plenty of free parking, and a location that is convenient to mass transit. Be part of a supportive, cohesive team!

Job Summary:

  • Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.

  • Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances.

  • Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary.

  • This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.

  • An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

  • The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.

Essential Duties:

  • Registers and/or checks patients in/out.

  • Schedules appointments and ancillary services.

  • Handles and reconciles payments.

  • Continually monitor and reconcile issues prior to patient visit.

  • Distributes materials and responds to patient questions regarding routine billing and insurance matters.

  • Performs related duties as required.

  • An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

  • If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.

Qualifications

Education/Work Experience:

  • One year of customer service work experience is required.

  • Healthcare environment experience is preferred.

Apply (https://careers-commonspirit.icims.com/jobs/234204/login)

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.

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