Work in Washington Veterans Jobs

Here is a great opportunity to provide direct service to those in need of assistance with their energy bills. Your computer and interpersonal skills can make a real difference with your positive intake and successful processing of their applications.

Division: Weatherization & Energy Assistance

Job Type: Full Time, Non- Exempt

Salary: $20.50/ hr

This position works directly with individuals seeking Puget Sound Energy (PSE) assistance with their energy bills. Primary responsibilities include assessing client needs, screening for all PSE programs eligibility, processing client applications, identifying resources within the agency and community, and responding to all phone and email inquiries in a timely manner.

WHY KITSAP COMMUNITY RESOURCES?

Kitsap Community Resources (KCR) is a great place for individuals with initiative and leadership goals. KCR is a dynamic organization with rapidly evolving programs working to solve big challenges: All while working within the frame of grants and available funding. KCR is seeking individuals who thrive in change and see the opportunity to develop new systems, new partnerships, and grow their own role while growing the organization and community. Considerations for alternative job designs are encouraged, and individuals with other skills beyond this posted role are encouraged to apply. This includes grant writing, organizational leadership, transitional operations, trauma-informed care, local insights, lived experiences, and other skills pertaining to the management and stewardship of community resources.

DUTIES & RESPONSBILITIES

• Reports to and accepts assignments from the Energy Program Manager.

• Screens clients for program eligibility for all PSE related programs.

• Navigates and performs data entry within PSE databases and ensures all digital and paper files are accurate.

• Identifies client needs, provides intake services, and advocates for clients when appropriate.

• Provides basic information and referral service to agency programs and community partners.

• Maintains all required client documentation and ensures that all files are complete and accurate for audit and internal control purposes.

• Sends out and receives physical & digital documentation to applicants.

• Submits pledges and obtains usage histories from energy vendors.

• Tracks all client pledges for PSE programs and calls in pledges to energy vendors to prevent disconnection of service or to reconnect service.

• Tracks all completed, pending, denied, and over income applications.

• Maintains good working relationships with community partners and energy vendors.

• Provides energy assistance at outstations in the community on occasion.

• Coordinates with team to design systems to reach project goals.

• Attends and participates in program and agency staff meetings, conferences, and training sessions.

• Accepts other job-related duties as assigned.

REQUIRED QUALIFICATIONS

• High School Diploma or GED

• Ability to pass a Washington State Patrol Criminal Background Check

• Ability to type a minimum of 50 wpm

• Accurate math skills and ability to use a 10-key calculator to perform appropriate calculations

• Attention to detail

PREFERRED QUALIFICATIONS

• 1 year of experience/education in social services or related field

• 1 year of experience/education in computer data entry or related field

• Bi-Lingual is a plus

• Understanding of de-escalation and conflict resolution techniques

• Ability to coordinate and track delivery of direct services for a wide variety of clients

ESSENTIAL PHYSICAL/MENTAL FUNCTIONS

• Reaching/stretching, intermittent sitting, twisting, and bending

• Repetitive computer/keyboard work in an office environment

• Occasionally lift and carry up to 20 pounds

• Demonstrated ability to communicate successfully both verbally and in writing.

• Receive guidance verbally and written in English.

• Communicate effectively with individuals with a broad range of backgrounds, exhibit cultural competency and be poverty informed.

• Requires accuracy, good communication, judgment, and the ability to remain calm and provide appropriate advice and information.

BENEFITS

• Medical, Dental, Vision (KCR pays 100% of employee-only coverage)

• Life Insurance/AD&D

• Short and Long-Term Disability

• 401K (after first year, KCR contributes 6.5%, no match required)

• Vacation and sick time accruals

• Paid holidays

CORE VALUES

Kitsap Community Resources core values are a vital part of each position and employees are expected to uphold them to the fullest.

• Integrity – taking care to honor our commitments in an ethical manner

• Compassion – genuinely empathizing with those we serve

• Excellence – demonstrating a high level of performance in all we do

• Diversity – showing honor and respect to all individuals we serve

• Collaboration – so we seek out partnership opportunities

• Teamwork – supporting our employees and partners as we fulfill our mission

Kitsap Community Resources recognizes that ideas come from a diverse mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a diverse staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.

All duties and requirements listed in this job description are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor.

KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past