Tenet Healthcare Patient Access Representative II−FT at Harrison MemorialHospital Bremerton, WA in Bremerton, Washington
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Greeting customers following Conifer Standards ofCare, provides world-class customer service, completes full patientregistration at date of service, adheres to financial & cash controlpolicies & procedures, thoroughly explains and secures Hospital &patient legal forms (i.e., Advance Directives, Conditions of services,Consent for treatment, Important Message from Medicare, EMTALA, etc.).Scan Protected Health Information, create and file patient informationpackets/folders for upcoming Hospital services. May also assist with schedulingdiagnostic procedures (enters data in scheduling system, provide customerwith appointment instructions, other tasks as needed).
Educates patients about patient financial liabilities,employs proper, compliant patient liability collection techniques before,during & after date of service, performs Hospital cash reconciliation& secured payment entry in adherence to financial & cash controlpolicies & procedures.
Secures medical necessity checks/verification inaccordance to Centers for Medicare & Medicaid services, verifiesinsurance, benefits, coverage & eligibility, completes assignedregistration financial clearance work lists activities, obtains insuranceauthorizations for scheduled & unscheduled Hospital services, andsecures inpatient visit notification to payors. May also assist with scheduling andcoordinating post discharge care for patients.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill and/or abilityrequired. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.
Minimumtyping skills of 35 wpm
Demonstratedworking knowledge of PC/CRT/printer
Knowledgeof function and relationships within a hospital environment preferred
Customerservice skills and experience
Abilityto work in a fast paced environment
Abilityto receive and express detailed information through oral and writtencommunications
Coursein Medical Terminology required
Understandingof Third Party Payor requirements preferred
Understandingof Compliance standards preferred
Mustbe able to perform essential job duties in at least two Patient Access serviceareas including ED.
Usesproper negotiation techniques to professionally collect money owed by ourPatients/Guarantors.
Buildsand maintains collaborative relationships with both internal and externalClients that lead to more effective communication and a higher level ofproductivity and accuracy.
Mustbe able to appropriately interpret physician orders, medical terminology andinsurance cards while maintaining Conifer Standards of Care.
EDUCATION / EXPERIENCE
Include minimum education, technical training,and/or experience preferred to perform the job.
HighSchool Diploma or GED required
0– 1 year in a Customer Service role.
0– 1 year administrative experience in medical facility, health insurance, orrelated area preferred
Somecollege coursework is preferred
The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
Mustbe able to sit at computer terminal for extended periods of time
Occasionallylift/carry items weighing up to 25 lbs.
Frequentprolonged standing, sitting, and walking
Occasionallypush a wheelchair to assist patients with mobility problems.
The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
Canwork in patient care locations which include potential exposure tolife-threatening patient conditions.
Mustbe available to work hours and days as needed based on departmental/systemdemands.
ResolvesPhysician's office and Patient issues.May experience extreme patient volumes and uncooperative Patients.
Job: Conifer Health Solutions
Title: Patient Access Representative II−FT at Harrison MemorialHospital Bremerton, WA
Requisition ID: 2005030830