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Commander, Navy Installations Front Desk Associate in Bremerton, Washington

Summary The customer service personnel that takes charge of the reservation functions of Navy lodging program. Responsibilities This position is located at MWR Unaccompanied Housing Naval Base Kitsap. Performs front desk and/or reservation functions for the lodging program. Ensures security and privacy of guests are maintained at all times. Must possess a welcoming manner and positive attitude; professionally interact and answer questions concerning hotel facilities to guests. Provide assistance in handling customer complaints, involving management as necessary. Utilized the Property Management System (PMS) to access the guest information, retrieve reservation information, change, cancel or register guest request. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guest with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CAN) and/or alternative lodging in the area. Registers and assigns rooms to guests, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and other supplies or amenities maintained at the front desk. Keep the front desk and lobby area clean and neat. Maybe required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfer calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Maybe required to retrieve Lost and Found items and contact guest regarding lost or found items. Performs other related duties as assigned. Must be available to work rotating shifts on days, evenings and graveyard. Requirements Conditions of Employment Qualifications Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts and regulationsrelated to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basicmath and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash. Education Additional Information Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education. DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities.

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