Job Information
Kitsap Credit Union Director, Real Estate Operations in Bremerton, Washington
About Us: Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role: Kitsap Credit Union is searching for a Director of Real Estate Operations to lead a team out of our corporate Harborside office in Bremerton, WA. This role will be responsible for directing, managing, and coordinating the Real Estate lending operations functions of the credit union to support the production of profitable mortgage and home equity loans, consistent with established credit union objectives, policies, and procedures. What you will do: * Manages Real Estate loan operations and administer credit union real estate lending programs consistent with credit union objectives to include first mortgage and equity loan processing. * Assists with long term planning and execution of strategic lending goals and provides recommendation to management of changes to products, loans policies and procedures by following lending laws and regulations. * Assesses and employs organizational skills to improve operational workflows, ensuring efficient and effective lending while promoting interdepartmental cooperation. * Manages Real Estate Lending Operations' productivity standards. Tracks production and monitors the quality and quantity of work to identify improvement Ensures that productivity standards are met, identifying and implementing solutions as needed. * Ensures and manages compliance of loan processing disclosures to GSE/RESPA guidelines. * Ensures that all members receive prompt, efficient, courteous and professional service and that member problems and complaints are resolved promptly, courteously and fairly. * Exercises responsibility for the delivery of financial services to Credit Union members in conformance with KCU's lending policies, underwriting guidelines, interest rates, and terms. * Develops and maintains operations procedures for area of responsibility. * Maintains comprehensive knowledge of all applicable real estate lending Ensures compliance is maintained within real estate operations. * Contributes to financial objectives of the Credit Union by participating in the preparation of periodic updates and reports for management, including: production; loans in process; peer group statistics; market share statistics; comparison of competitors' programs, rates and terms; and monthly recordings in selected counties. What you will bring: * High level of confidentiality required at all times * Excellent verbal and written communication skills * Excellent organizational skills and To view the full job description,