Job Information
Kitsap Credit Union Director, Payment Operations in Bremerton, Washington
About Us: Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role: Kitsap Credit Union is searching for a Director of Payment Operations to lead, direct, and guide the Payment Operations team to ensure the effective modernization of Kitsap Credit Union's payment processing in execution of the overall payments' strategy. This role is responsible for ensuring the efficient and effective processing of ACH, wires, BillPay, and real-time payments in an innovative and compliant manner, to include settlement and reconciliation. This role will leverage deep technical knowledge and strong people leadership skills to position the team for growth and will be responsible for driving results by implementing new payments technologies and processes. What you will do: * Implement strategies to optimize payment operations, ensuring accuracy, efficiency, and compliance with regulations. * Evaluates emerging payment trends and recommends strategies to ensure the future state of Payment Operations remains efficient and effective. * Oversee the processing of ACH, wires, and real-time payments, ensuring timely and accurate execution. * Monitor industry trends and regulatory changes to identify opportunities for process improvements and risk mitigation. * Collaborate with cross-functional teams to implement new payment products and services. * Manage relationships with payment service providers and technology vendors. * Lead, coach, and develop a team of payment operations professionals, fostering a culture of excellence and continuous improvement. * Develop and manage the payment operations budget, ensuring cost-effective operations. * Provide regular reporting and analysis on payment operations performance to senior management. * Accountable for the department's quality, timeliness, and compliance in the development and execution of operational processes, to include operational efficiency, effectiveness, and scalability utilizing KCU financial and staff resources. * Negotiates SLAs with key internal business partners and assures compliance with regular reviews. * Subject Matter Expert and provides professional advice to managers and VPs on payments risk, rules/regulatory compliance, and industry best practices. * Accountable for reporting and compliance with payment regulations and KCU policies, related to ACH, wires, and Real Time Payments. * Set Performance Measures for the department to include quantitative and qualitative targets with the objective to continually identify