Job Information
Kitsap Credit Union Contact Center Associate in Bremerton, Washington
About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org{target="_blank" rel="noopener"}. About the Role Kitsap Credit Union is hiring full-time hourly Contact Center Associates to work in-person out of our East Bremerton location. This position is responsible for providing exceptional service through all digital channels while deepening member relationships by cross-selling products and services and educating on digital and self-service options. This is a great role for someone who works in a contact center with a focus on service and sales or someone in the retail or restaurant industry and wants a change! At KCU you will get a more consistent schedule and added bonus of holidays off. You will consistently be learning in this fast-paced environment and will gain deep knowledge about the credit union. Quick Facts Seniority Level: Individual Contributor Reports to: Contact Center Manager Employment Type: Full-time, hourly, non-exempt, in-person Salary Range: $19.61 - $22.59/hr depending on experience Bonus Target: 5% potential incentive of base pay Working Hours: Monday - Friday 8am-6pm, plus rotating Saturdays 9am-4pm; 40hr work week Grade: 5BC Industry: Banking Job Functions: Call Center, Customer Service, Finance, Banking, Contact Center Representative What you will do * Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations. * Perform daily operations including basic transactions, card maintenance, new accounts, assisting members with their online banking and other financial needs. * Promote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introduced. * Maintain a high level of confidentiality relative to any information received directly or indirectly at all times. This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions. You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals. Your previous employers praise your keen eye for detail, and your previous co-workers talk about your ability to see opportunities and act on them. Your friends consider you welcoming, and your family is proud of your ability to coach others in their financial aspirations. Basic Qualifications * High School diploma or GED * Minimum one year customer service and/or retail sales exp