Work in Washington Veterans Jobs

Summary Kitsap Credit Union is hiring a fulltime hourly Collections Representative I to work out of our East Bremerton location, hybrid or remote within WA state. The Collections Representative I is responsible for identifying delinquent accounts and establishing workable means of communication with members to ensuring prompt repayment of loans to minimize losses. Quick Facts Seniority level: Individual Contributor Reports to: Manager of Accounts Control Employment Type: non-exempt | in person, onsite and hybrid after training Working hours: Fulltime Compensation: $25.15 - $31.44 an hour depending on experience Grade: 7 Industry: Banking Job Functions: Collections, Billing, Repossession, Account Management Typical Job Duties * Perform transactions and job duties consistently within standards and in accordance with the guidelines of NCUA laws and regulations, and the Fair Debt Collection Act. Attend work related courses and seminars, and pursue a program of self-development. * Work within legal guidelines to protect the Credit Union and our Members. * Ensure delinquent accounts become current by identifying problems, and creating a resolution. Arrange and negotiate new payment schedules, modifications, extensions or other workout solutions. * Work independently and as a team member with ownership of collection queues. Handle a high volume of calls both inbound and outbound from members and branches. Maintain a high level of confidentiality within the accounts control function and administrative offices relative to any information received directly or indirectly at all times. * Investigate and attempt to locate members that have skipped by contacting and speaking with the borrower's relatives, past employers, military agencies, Accurint software, credit reports, Allied Solutions and other skip tracing tools. * Provide status of delinquent account through effective communication, regular reporting, and accurate documentation of all collection efforts. * Assist Kitsap Credit Union staff regarding bankruptcies, repossessions, delinquencies, Consumer Credit Counseling (CCCS) Programs, deceased members, legal issues and other tasks as needed with a strong understanding of financial laws. * Be able to initiate and collect all necessary data for legal suits pending legal action including but not limited to repossession replevin suits, and SKIP claims. * Diffuse high-tension situations confidently, effectively and professionally. Coordinate with all levels of staff. This role may be right for you if you enjoy helping people in difficult situations. You pride yourself on your ability to be compassionate while upholding standards. Your previous employers praise your ability to prioritize tasks and research new ways to complete them, and your previous co-workers talk about your ability to create wins in difficult situations. Your friends consider you analytical and ethically minded, and your family is proud of your ability to seek the best for yourself and others. Basic Qualifications * High School Diploma or GED * Previous experience in collections or similar environment involving public contact via phone or call center environment Preferred Qualifications * Previous collections experience * Previous experience diffusing difficult customer situations. * Proficient in Microsoft Office applications and excellent telephone skills. * Ability to prioritize responsibilities and handle multiple tasks. * Ability to work independently with minimal supervision and be a team player. * Ability to work effectively under pressure. * Ability to work with individuals at all levels, inside and outside the credit union. * Ability to exercise sound judgment and maintain confidentiality. * Possess well-d To view the full job description,