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S&K Technologies, Inc. Assistant Contract Technical Representative (ACTR) in Bremerton, Washington

S&K Global Solutions, LLC (SKGS), a member of the S&K Technologies, Inc. family of Companies and owned by the Confederated Salish and Kootenai Tribes, is actively seeking an Assistant Contract Technical Representative (ACTR) to join our team in Bremerton, WA. SKT was formed in 1999 with a vision to become one of the preeminent professional services firms in the country and to provide opportunity and prosperity to the people of the Confederated Salish and Kootenai Tribes (CSKT). Since inception, the enterprise has grown into a family of ten subsidiary companies that support federal and commercial customers around the world.

JOB DESCRIPTION

This position is located in the Information Technology and Cyber Security (ITACS) Office of Puget Sound Naval Shipyard & Intermediate Maintenance Facility (PSNS & IMF) and is that of an Assistant Activity Contract Technical Representative (ACTR). The ACTR provides interface between technical aspects of Navy Marine Corp Internet (NMCI) and the operational requirements of the command. This position involves user account management, ordering new network seats, tracking of orders, asset management, requesting changes to existing services, resolving day-to-day operational issues, troubleshooting assistance, data call support, and communicating guidance.

Troubleshooting/End User Support

Manage user accounts – including creation, transfers, and reactivations

Manage user access to network resources; manage account profiles, permissions, and access to resources using NMCI Enterprise Tool (NET) and Active Directory.

Create and submit purchase requests for new items

Maintain asset management using NET

Order and issue NMCI assets to users

Support users in equipment set up (creating a profile, setting up wireless settings, mapping network drives, gaining access to appropriate mailboxes... etc) and relocations

Move, install, and setup IT hardware such as scanners, laptops, and desktops

Support technology refreshes and application testing initiatives

Provide NET Support by creating NET MACs for customer and other ACTRs that need assistance, assist with NET Buildouts, collaborate with Information Assurance Analyst

Provide user support by creating NMCI Move, Add, Change (MAC) for customer and ACTRs that need assistance

Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues

Processes & Procedures

Provide technical knowledge to monitor and review NMCI Next Generation (NGEN) compliance with Service Level Agreement (SLA) performance requirements.

Provide monthly reports on inventory and usage metrics.

Assist in the development of desktop security measures that provide automated compliance with Government Client policies.

Assist in the development of user training materials, provide user training

Assist with activities and processes pertaining to the mobile device inventory/setup.

Support ACTR team with asset Tech Refreshes, Fiscal Year Rollovers, and system upgrades

Customer/Client Interface

Be the primary interface to the assigned department(s) government users from within the IT organization

Escalate necessary tickets and ensure CTR is aware of escalation. Act as the point person for government client escalation issues to appropriate team to resolve

Provide user training for IT related assets

Work closely with other command ACTRs to manage the access and work required under the NMCI/NGEN contract, as well as defining the technical requirements as they relate to shipyard business. Serves as corporate shipyard representative on various work groups established as necessary

Subcontractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program.

Must perform other duties as assigned at the discretion of management on a temporary or extended basis.

S&K Technologies, Inc is an EEO/AA/Disabled/Veterans Employer.

Job Requirements:

Qualifications:

To perform this job successfully, an individual must be able to perform each duty assigned thoroughly and independently, without supervision on short term projects. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualifications, education, and experience listed in the job description must be able to be demonstrated at an appropriate level for the position through evaluation of the resume, testing, and an interview process as appropriate. Meeting of all qualifications, education, and experience requirements will be at the discretion of Human Resources and the Hiring Manager.

Education

High School Diploma/GED

Bachelor’s Degree in an IT related field is desired

Experience

Minimum of 2 years of IT Support experience desired

Minimum 2 years of experience with Microsoft Windows operating systems is desired

Minimum of 2 years of experience with Microsoft products (MS Office Suite) is desired

Solid knowledge and demonstrated experience working with IT hardware and software

Knowledge of Web and Network architectures and technologies

Ability to communicate effectively on technical issues with a broad range of customers and fellow employees

Good telephone skills and knowledge of troubleshooting problems with product vendors

Ability to understand and execute instructions furnished in written, verbal, or diagram form

Problem solving and analytical skills, and the capability to prioritize daily work schedule in keeping with productivity standards

License, Cert or Registration

CompTIA Certification required: A+ CE, Network + CE, Security + CE, or higher is required.

Proof of U.S. citizenship

The ability to obtain and maintain security clearance

Current U.S. Driver’s License

Special knowledge, skills, & abilities

Prefer experience working in a government contracting organization and a working knowledge of the NMCI and PSNS IT policies and procedures

Knowledge of Contract Management as it relates to NMCI/NGEN and IT.

Knowledge of a wide range of computer applications, services, techniques, requirements, methods, and procedures including familiarity with approaches used by other government agencies and /or the private sector to accomplish a variety of projects and task in the assigned specialty areas.

Knowledge of the Navy Marine Corps Intranet contract and other NMCI-related systems, such as NET, eMarketplace, etc.

Ability to process concurrent tasks and work with other team members to accomplish larger or complex tasks

Experience working in compliance with published regulations, manuals and instructions from NAVSEA, DoD, DoN, Shipyard Departments and industry standards.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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