AT&T Senior Network Support in Bothell, Washington
Responsibilities include, performing E2E packet captures and advanced diagnostics, develop automation, proactive performance management through KPI’s on UMTS, LTE, VoLTE and 5G network.
Support FirstNet QoS initiatives through assisting in design, development and implementation of ADTM, and support D2 migration by ensuring all processes are defined appropriately, all required tools deliver features functionalities and provide E2E diagnostics support to JOPODS.
Knowledge and experience in diagnosing wireless device issues through capturing QXDM traces and be able to develop call /data test cases, execute these test cases and analyze the results to resolve customer / network impacting issues.
Strong knowledge of E2E wireless network, from EnodeB through all the way to IMS core network is required.
Part of a 24X7 staff delivering network tech support. Provides the tech troubleshooting and leadership required to recover from the most complex network problems. Identification of root cause, resolution, work arounds, testing and implementation of vendor/IT fixes or design changes
The qualified candidate will possess the following key requirements for this job:
In depth knowledge level and working experience in knowing 3GPP protocols and protocol flows for Circuit switch and packet switched, UMTS, LTE and VoLTE technologies
In-depth knowledge level and working experience on TCP/IP protocols, packet captures and wire shark analysis skills
In-depth understanding and working experience in tracing E2E call flow using probes, tools ( Netscout / Tektronix/ Radcom / Wireshark ) , with advanced diagnostic skills to isolate E2E customer impacting issues.
Working experience in diagnosing and resolving complex network issues affecting multiple customers and services
Responsible for the requirements, testing, planning & implementation of new software, hardware & applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security. Provide technical solutions and project management and any/all functions involved in the provisioning, assurance, number administration, inventory, address qualification, and local number portability applications, processes and practices. Participates in software development project activities which may include technical/business requirements and design, and technical writing including Methods & Procedures. May assist in the coordination, evaluation and partnership with technology vendors, outside consultants and internal dotted line resources as needed. Works as part of a 24X7 staff to delivers network technical support to address escalations. Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service. Identification of root cause, resolution, work arounds, testing & implementation of vendor / IT fixes or design changes. As subject matter experts, works closely with business partners to identify and quantify business issues associated with specific projects, develop and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations. Review and approve proposed technical systems designs to insure business requirements are met. May assist in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules. May lead cross-functional teams on specific issues &/or projects. May review and interpret technical documentation and vendor specifications for inclusion / adaptation into database templates. May perform work at customer location.
Nature of Contribution- Seasoned technical professional who contributes through proven technical expertise. Has significant impact on department or function.
Knowledge - Subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas. Deep technical knowledge. Applies in-depth knowledge of discipline/specialty area standards and processes to work. Integrates industry experience and deep professional/ technical knowledge. Technical leader and recognized expert on select AT&T technologies, systems and/or procedures.
Analysis and Problem Solving -Solves unique problems through evaluative judgment and precedent. Independently applies sophisticated analysis in evaluating issues and develops new concepts, methods and techniques for cross-functional initiatives. Recognizes and pursues alternative methods.
Independence - Guided by department goals and objectives. Exercises latitude in determining objectives and approaches to projects. Leads multiple projects of small to medium size and technical breadth.
Contribution to AT&T Technology -Key contributor on complex projects and initiatives. Impacts current and future business opportunities through application of specialized technical and industry knowledge. Develops methods and techniques based on strategic project objectives.
Communication- Provides technical guidance and explains advanced concepts to others in work area. May mentor others in department. Coordinates across multiple departments. Promotes active listening and open communication. Provides leadership and guidance to others.
This position may be responsible for contributing to AT&T's compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Required Qualifications -
3-5 years experience
CISCO and CCNA Certifications
6-Sigma White, Yellow
Desired Qualifications -
Bachelors degree in Math, Science, Engineering or equivilent related network experience
Knowledge of Network Planning, Engineering, Construction and Mobility architectures
Knowledge of OSI Layer 3
Project Management skills
Software testing skills
Technical writing skills
Knowledge of order management and customer install
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
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