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Choice Hotels Room Attendant in Bothell, Washington

Position Summary

$20.00 per

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroomMaintains cleaning protocolsEmpty all trash containers and replace with fresh linersRestock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper itemsEnsure removal and appropriate disposition of guest room trays, glass and silverwareClean and vacuum exterior entry and hallwaysKeep linen closets and supply areas clean and organizedEnsure guest laundry and dry-cleaning orders are attended to promptlyNotifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needsPromptly handles guest complaints or requests and refers to supervisor if unable to handleEnsures that all rooms or suites are secured upon leaving the guest room or suiteCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsGives personal attention, takes personal responsibility, and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution, and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/SkillsIdeal candidate will have a minimum of one -year hospitality experience in housekeepingFollows instructions and communicates effectivelyWorks well independently or as part of a teamStrong attention to detailCommitment to exceptional guest serviceCan clean multiple room types and meet the daily cleaning quotaWilling to work a flexible schedule including weekends and holidaysAdheres to the policies and procedures of the hotelPhysical DemandsPerform repetitive hand and arm movements.Ability to lift up to 50 pounds.Ability to pull, push up to 100 pounds.Must be able to squat, bend, kneel and twist.Ability to stand for long periods of time.Occasional lifting of up to 50 poundsOther InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

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