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Banner Bank Operations Specialist I in Bothell, Washington

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years. With more than $16 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As an Operations Specialist you will work in a specific operations function, provide exceptional customer service, perform function-specific, day-to-day operations tasks. Support branches through review and documentation of multiple critical functions. Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access. What you will do: Responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat. Responsible for the administration of function-specific systems. Responsible for the administration of function-specific user access for related applications. Responsible for providing telephone and e-mail support to internal customers. Identify opportunities for process improvements and incorporate them with positive results. Assist in the annual JHA SilverLake release, providing testing, training documentation, and support. Responsible for participating in critical, bankwide problem solving projects. Responsible for complying with policies, procedures, security requirements, and government regulations. Education & Experience H.S. Diploma: General Education (Required) 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure (Required) Knowledge, Skills & Abilities Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required. Ability to manage multiple projects simultaneously while ensuring critical deadlines are met. Possess effective written and verbal communication skills, with the ability to positively influence others. Ability to work independently with little direct supervision while effectively managing time and resources. Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies. Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations. Compensation & Benefits Targeted starting salary range (based on experience): $21.52 - $ Incentive potential Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement up to $5,250 annually Get more information at: Please take time to review before applying. Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All

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