Job Information
Carlson Rezidor Hotel Group Hotel Front Office Supervisor in Bothell, Washington
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Country Inn & Suites by Radisson, Seattle-Bothell 19333 North Creek Parkway Bothell, WA 98011 The Country Inn & Suites by Radisson is seeking an experienced Front Desk Supervisor for afternoon/evening shifts. Front Desk Supervisors are an essential part of our Front Office. In addition to processing daily Guest Service Representative tasks, Front Desk Supervisors also assist the Front Office Manager by implementing and supporting systems and procedures that maximize the consistency, speed, and passion of the front desk team. Compensation starts at $20.00 (hourly) plus operational incentives. Benefits $27.00 an hou Paid time off (after 90 days) Health benefits package (access after 30 days) 401k + 100% matching up to 5% contribution Free parking Employee discounts across US, Canada, and Latin America ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists in the development and implementation of business strategies for the hotel which are aligned with Country Inn & Suites' overall mission, vision values and strategies Develops and implements strategies for front office that support achievement of the hotel's goals Monitors status regularly and adjusts strategies as appropriate Manages the operation of the front office and related areas Creates the first impression by supervising front office areasand general guest experience Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals Monitors achievement of budget and takes corrective steps as appropriate Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly Ensures front desk handles billing and cash in accordance with hotel's standards Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments Ensures front office is in compliance with all hotel policy and procedures Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Aligns with our "Yes I Can" service standards to build and reinforce skills that create a lasting service culture that provides lasting memorable moments Gives personal atte