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ISOutsource Client Care Coordinator in Bothell, Washington

**We are only able to hire candidates that are currently located in WA, OR, ID, FL, NC, TX, and AZ.

Do you love making someone’s day? Do you have fun when helping to solve problems? Do you like making an impact? Having access to Leaders, outstanding career growth and want to work in a very client-centric team? ISOutsource might be that special place for you!

ISOutsource is an IT services and support solutions provider focused on helping small and medium sized businesses feel happy, supported and productive with their IT. With nearly 30 years of experience in IT consulting services and support, we provide the most cost-effective technical solutions to help maximize our clients' return on investment in technology and human capital. Our mission is to provide excellent outsourced technology services with the highest standards of customer service, professionalism and competence to make our customers feel happy, supported, productive and satisfied with their technology investments.

Responsibilities from our Bothell, WA office :

  • Responsible for answering client phone calls, email communications, and dispatching communications through our line of business application

  • Attention to detail and quality of work- A MUST

  • Able to assess the nature of client requests and determine the appropriate resource

  • Assist our internal and external customer by providing timely email/phone response

  • Ability to communicate well with other team members (good reading/writing/communication skills). Excellent time management and multitasking skills

  • Maintain a good knowledge and familiarity about the products and services we provide.

    Our ideal candidate will possess the following combination of skills and experience:

  • A passion for customer service and strong work ethic

  • Minimum 3 years customer service experience in a fast pace support environment is required.

  • Experience in a technical environment; able to work with technical communications and technical personnel is preferred.

  • Very strong with Microsoft Word, Excel, and Outlook

  • Knowledge and use of ConnectWise Manage or other ITSM platform preferred

  • Great problem-solving abilities

  • ITIL Foundations Certified preferred

  • Final candidates will be required to submit to a background and credit check

    ISOutsource is an equal opportunity firm. ISOutsource offers an excellent benefit package to full-time employees including medical, dental, vacation, personal training budget and 401k plan

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