Work in Washington Veterans Jobs

Job Information

Belcan Corp Service Desk - TSA in Bonney Lake, Washington

Details: Job Title: Service Desk - TSA Pay Rate: Up to $.39.00/hr. Location: Auburn Washington Zip Code: 98001 Area Code: 253 Start Date: Right Away A Service Desk- TSA job opportunity is available with our client in Auburn WA. In this role you will be responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. To be considered for this role you will have a BA degree in Computer Science, Information Technology, Computer/Data Systems Management. You ill have 5-7 years of experience. Service Desk- TSH Job Duties: *Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. *Help to service and maintenance audio-visual equipment as needed. *Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. *Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. *Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. *Fully document all service management incidents and requests in ServiceNow ITSM Suite; including issue description, troubleshooting methods performed, communications sent to associates, and actions taken to final resolution, including knowledge base learnings if appropriate. *Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledgebase articles, SOP"s for possible incident resolutions. *Responsible for properly determining and assigning higher tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. *Willingness and availability to serve in an on-call scheduled rotation that provides night and weekend support coverage to our associates as needed. *Provide effective world-class customer service to all our associates by being courteous, polite, engaging, and compassionate. *Assist in the mentoring and training of all TSA team members. Ensure that all TSA's are adhering to established service management policies and procedures for processing, escalating, notifying, and closing incidents/requests. *Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. *Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. *Maintain and demonstrate excellent teamwork and collaboration while serving as the individual market center technical/project lead for enterprise IT initiatives. *Thorough understanding of warehouse networked equipment and internal data flows; a point of sales infrastructures, mainframe data collections, and data mining transfers to warehouse logistic systems and distribution repositories. *Act as the primary escalation point for vendor and operations team communications during individual market center system outages. *Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. *Willingness to travel locally and nationally, less than 5%. KNOWLEDGE / SKILL / ABILITY / EDUCATION / EXPERIENCE: *Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Information Technology, Computer/Data Systems Management, or a related field or discipline is preferred. *A minimum of 5 - 7 years of combined experience in information security, information technology, and IT Service Management. *High-level understanding and experience of

DirectEmployers