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International Operations Agent II Job Locations US-WA-Sumner ID 2024-4189 Category Freight Forwarding Position Type Regular Full-Time Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The International Operations Agent II is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests. Responsibilities Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied. Prepare profitable quotations accurately. Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner. Coordinate the day to day import and/or export of products, including reviewing orders and documents. Track and communicate all delays, damages, problems and work to resolve customer issues. Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing. Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. Coordinate recovery/delivery schedules with various cartage agents and international partners. Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. Ensure all shipments are properly billed within company guidelines and timelines. Qualifications Education Qualifications High School Degree or equivalent Required and High School Diploma or GED Preferred Experience Qualifications 3+ years Experience in export/import operations Required and 5+ years Experience as freight Forwarder for International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge Required Skills and Abilities Intermediate knowledge of ITAR, DG or TSA work experience/regulations. (Medium proficiency) General Computer Skills (Medium proficiency) Licenses and Certifications CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) Required Dangerous Goods Certification Preferred Other Skills We Hope to See: A team player who works well with others - being respectful to our teammates is a Core Value! A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role. Growth mindset - being passionate about your craft, always looking for ways to improve yourse