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Domestic Agent II Job Locations US-WA-Sumner ID 2024-4001 Category Operations Position Type Regular Full-Time Introduction Come move the world with us! Wake up each day to be part of a global movement.A movement tomake an impact. A movement togo for it!A movement toprovide best-in class solutions. A movement to beempowered. A movement todo the right thing. Make AIT Worldwide Logistics the next stop on your career journey! See what our teammates say about working at AIT Worldwide Logistics. Overview The Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. Responsibilities Essential Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly Route freight shipments across multiple transportation modes and services based upon client requests Proactively communicate with clients regarding status of freight Communicate with vendors/suppliers regarding shipment dispatch, routing and rates Assist local sales and domestic offices with air/ground freight issues Manage daily on-time and defect codes, carrier re-weights and insure all masters rated Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed Ensure paperwork, labeling and scanning for accuracy Understand the requirements/expectations of handling shipments of consequence - NFO, high-value, date/time specific, etc. Responsible for processing monthly inventory All other duties as the business deems necessary Non-Essential Other duties and responsibilities will be assigned as business demands deem necessary. Network with corresponding departments to ensure files are billed and posted prior to end of month Continuous learning through required compliance training and certifications of software and/or regulations. Qualifications Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.) Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.) Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.) Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.) Attention to Detail (Ensures one's own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other's work; organizes information and materials for others to understand.) Other Skills We Hope to See: Associates Degree or equivalent 3-5 Freight Forwarding experience required, 5 -7 years preferred Proficient in MS Word, Excel, SAP and AS400 experience is helpful but not required Intermediate knowledge of IATA and TSA regulations. High attention to detail