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Transportation Services Coordinator

Apply now (https://secure.dc4.pageuppeople.com/apply/793/gateway/default.aspx?c=apply&lJobID=501669&lJobSourceTypeID=796&sLanguage=en-us) Work type: Permanent Full Time

Location: Bellingham, WA

Categories: Business and Financial Affairs

Position TitleTransportation Services Coordinator

About the UniversityWestern Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

About the Department

Transportation Services supportsWestern's mission (https://president.wwu.edu/mission-strategic-plan) , which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity to apply.

About the Position

Providing exceptional customer service to students, employees, and visitors to Western is the primary duty of the Transportation Services Coordinator. This position supports several front line, customer support programs including parking operation's events program, parking permit sales, the university bus pass program, the student shuttle, bicycle programs and bike locker rentals. The Coordinator works with the front line customer service staff and serves as the backup to other positions in the office. This position is integral in facilitating Transportation Services role in supporting Western’s strategic plan and Western’s Sustainability Action Plan, including planning and implementing changes, communicating effectively within our Western community, continually improving and innovating business practices and systems, and being part of a culture focused on care and open accountability. The Coordinator reports to the Parking Operations Analyst.

Customer Service: Transportation Services receives an average of 90 calls, emails, and in-person questions and requests daily. The Coordinator:

• Provides customers and business partners with superior customer service in-person, remotely, online, via email and phone. Displays professionalism in all interactions. Listens and is responsive to the needs of customers.  Exhibits a positive, engaging, and helpful attitude. Establishes and maintains an effective working relationship with other departments. Manages difficult conversations and situations. Provides Transportation Services Customer Service Representatives next higher-level service for escalated issues or initial resolution for high-profile individuals. Assists with training the Transportation Services Customer Service Representatives and provide back-up to Commuting Options Manager and to the Parking Operations Analyst. Updates and stocks transportation materials and kiosks. Performs other duties as assigned.

Event Coordinator: Western holds over 500 events annually on campus that require support from Transportation Services. The Coordinator:

• Administers parking events from small scale events with a handful of vehicles to campus-wide events, including presidential guests and other dignitaries, prospective students and families, commencement activities, athletic events, and conference attendees. Works with departmental stakeholders to set goals, establish timelines, and manage parking resources. Coordinates with Parking Operations to ensure proper support, appropriate event equipment and staff during parking events. Continuously monitors and evaluates the progression of parking events on campus to ensure optimal execution. Coordinates with the University Police Department and other departments for support and personnel. Ensures accurate department billing for event parking.

Parking Permits: Transportation Services averages more than $1,160,000 in permit sells annually. The Coordinator:

• Assists in administering parking permits. Troubleshoots parking permit issues.

Bus Passes, Student Shuttle, Bicycle Programs: Transportation Services coordinates bus passes with regional transit authorities resulting in approximately 800,000 bus rides annually. The Coordinator:

• Assists in administering student and employee bus passes. Troubleshoots bus pass issues. Administers the bike locker rental program.

The State HR classification for this position is Program Coordinator.

Required Qualifications• High school diploma or equivalent

• One (1) year of documented full-time customer service experience with problem solving, and communication of policies and procedures in a professional office setting

• Highly effective written and verbal communication skills

• Experience working with the public

• Demonstrated ability to work with diverse populations

• High level attention to detail

• Able to work independently with minimal supervision

• Proficiency using Microsoft Office Suite

Preferred Qualifications• Bachelor’s degree

• One (1) year of experience working in active transportation, commute trip reduction, transportation demand management or related field; urban planning or equivalent education can substitute for work experience

• Experience with webpage maintenance

• Experience working with outside agencies, vendors and community organizations

• Ability to collect and organize data and information

• Experience supervising people

Conditions of EmploymentAll employees must comply with our Immunization policies, includingProof of Rubeola Measles Immunity (https://policy.wwu.edu/POL-U1300.01-Requiring-Proof-Of-Rubeola-Measles-Immunity) within 60-days of hire. Please reach out toHR@wwu.eduif you need information regarding medical or religious exemption and applicable accommodations.

Salary

$3,691 - $4,938/month depending on qualifications and experience.

Benefits InformationBenefits Overview for Classified Positions (https://hr.wwu.edu/files/2022-01/Benefits%20-%20Classified%20Staff%20%281%29.pdf)

Bargaining UnitThis position is part of bargaining unit A and is covered by the collective bargaining agreement with Washington Federation of State Employees.

Application Instructions

Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.

Closing Date Notes

Application review begins May 10, 2024; position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling diverse, broadly trained faculty and staff. Those from underrepresented backgrounds are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation (https://policy.wwu.edu/POL-U1600.02-Ensuring-Equal-Opportunity-and-Prohibiting-Discrimination-and-Retaliation) . Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services (https://wp.wwu.edu/hr/2015/09/02/i-need-a-workplace-accommodation/) , 360.650.3303 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services atvpsa.office@wwu.edu. The report can be found at:Annual Security and Fire Safety Report (https://vpess.wwu.edu/files/docs/ASRCleryreport.pdf) .

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes asexual misconduct background check (https://hr.wwu.edu/sexual-misconduct-background-checks) .

Job no: 501669

Advertised: Apr 12 2024 09:00 Pacific Daylight Time

Applications close: May 10 2024 23:55 Pacific Daylight Time