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Lummi Indian Business Council Support Technician I in Bellingham, Washington

OPEN: June 8, 2021 CLOSES: Until Filled EXEMPT: Yes SALARY: (6) $16.50-$18.48 per hour SHIFT: Day DEPARTMENT: Information Technology (IT) LOCATION: Tribal Administration SUPERVISOR: Technical Support Supervisor DURATION: Regular Full-Time VACANCIES: 1 BENEFITS: Medical, Dental, Vison, 401k, Annual Leave, Sick Leave, Life Insurance and Paid Holidays. JOB SUMMARY: Provide user support for Lummi Indian Business Council's computer systems. Perform all aspects of workstation support including installation and configuration of computers, hardware problem diagnosis and repair, application installation, and assist with network connectivity troubleshooting. Support Technician I records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist technical operations staff with special projects, support and field work. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES include the following: *Install, maintain and service workstation technologies (desktops, laptops, thin clients, phones, monitors, printers, scanners, tablets, et cetera.) *Receive and respond to technical questions via telephone, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures *Confer with users, read technical documentation and conduct computer diagnostics to investigate and resolve problems *Maintain daily communication transactions, problem resolutions taken, and installation activity records *Refer major hardware and software problems or defective products to vendors for service to ensure problem resolution *Provide technical support on-site and remotely ensuring a positive impact on user satisfaction *Update documentation for technical support processes and procedures *Maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to users MINIMUM QUALIFICATIONS: *High School Diploma or GED *AA or AAS in a technical discipline *And 2 of the following: *1 year of technical support (volunteer, internship or work) experience in a Desktop or Help Des

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