Job Information
City of Bellingham Parking Services Representative in Bellingham, Washington
Parking Services Representative
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Parking Services Representative
Salary
$24.00 - $29.52 Hourly
Location
City of Bellingham, WA
Job Type
Full Time
Job Number
24-Parking Serv
Department
Finance
Opening Date
10/18/2024
Closing Date
11/4/2024 8:30 AM Pacific
FLSA
Non-Exempt
Bargaining Unit
Local 1937
Description
Benefits
Questions
Nature of Work
The City of Bellingham is looking for a skilled professional with a customer service background to join the Finance Department as the Parking Services Representative. The ideal candidate for this position enjoys detail-oriented work, is comfortable working numbers, data, and excited to work in a fast-paced office environment while serving the community.
Job Summary:
Performs a variety of skilled bookkeeping and technical clerical duties requiring a high level of accuracy, attention to detail and broad knowledge of Parking Services, Police enforcement, Municipal Court and other Finance and City departmental functions, policies and procedures. Work includes maintaining accounts, database management and tracking, complex data entry, and providing detailed customer service to the public and City departments.
SALARY AND BENEFITS:
This position will start at Step 1 ($24.00 / hour). Employees receive step increases on completion of 2080 hours in accordance with the Guild of Pacific Northwest Employees, Local 1937 Collective Bargaining Agreement (https://cob.org/about/employment/labor-agreements-pay-schedule) and City policy. The 2024 full hourly range for this position is $24.00 - $29.52. For internal candidates, placement within the range is based on City Pay Placement Procedures.
City of Bellingham employees receive medical, dental, and vision insurance as well as life insurance and long-term disability. Additional benefits include flexible spending accounts, a medical insurance opt-out program, and access to our employee assistance program. All eligible City employees are enrolled in a Washington State Department of Retirement Systems (https://www.drs.wa.gov/) pension plan. Additionally, employees may elect to participate in the City’s 457 deferred compensation retirement savings plan.
Employees will receive 12 paid holidays in addition to one paid floating holiday each year. Employees accrue 8 hours total of contract and state sick leave per month in accordance with the collective bargaining agreement and Washington State Law. At the time of hire, employees will accrue 7.33 hours of vacation per month based on 1.0 FTE. Vacation accruals increase based on years of service.
For additional information regarding benefits and compensation Information, please visit the following:
Labor Agreements, Pay Schedules and E-Team Employee Handbook - City of Bellingham (cob.org) (https://cob.org/about/employment/labor-agreements-pay-schedule)
Employment Benefits - City of Bellingham (cob.org)
Closing Date/Time: Mon. 11/4/2024 8:30 AM Pacific Time
ESSENTIAL FUNCTIONS OF THE JOB:
Responds to telephone, e-mail and in-person inquiries and complaints from the public and other departments based on independent knowledge of parking, enforcement and court policies. Explains internal and interdepartmental policies, procedures and processes within scope of authority. Researches and responds to questions regarding billings, adjustments, charges, NSF checks, delinquent accounts and processes citation void requests. Provides correspondence to customers if parking permits are delinquent and/or invalid.
Maintains service and account records for the City’s parking billing system; prepares invoices, monitors billing, payments, credit, debit, and rates on individual and business accounts to assure compliance with ordinances and accounting requirements.
Develops and maintains an accurate parking services database and completes other data entry projects as assigned utilizing complex systems and databases. Enters data, checks for accuracy, verifies information and updates or corrects data as needed. Compiles data from a variety of sources and prepares summary reports as directed.
Receipts cash, checks and credit card payments in person, by mail and by telephone. Performs account look-up and provides details to customers. Performs daily closing and balancing of cash receipting activity. Using computerized and manual recordkeeping systems, assures accurate and reliable reporting of account details.
Serves as the Finance Department’s functional specialist in the use of the parking billing system. Monitors and oversees accuracy of data and partners with the system vendor as needed to resolve system issues, ensure optimum functionality and data integrity.
Works closely with staff of the Public Works Department, Parking Enforcement, and Municipal Court; fields questions and concerns regarding City parking facilities and parking zones
Composes, types, edits, and proofs correspondence, forms, reports and letters. Ensures the parking services page on the City of Bellingham website is up to date and accurate; initiates updates to rates, policies, maps, contact information and other parking services content as needed. Creates and maintains forms such as application materials, program information brochures and calendars. Proofs materials to ensure proper layout, arrangement, grammatical composition and inclusion of all pertinent information from the source.
ADDITIONAL WORK PERFORMED:
Acts as backup Cashier for the Finance Department.
Works independently on various projects and other related duties within the scope of the classification.
WORKING ENVIRONMENT:
Work is performed primarily at a computer workstation in a busy office environment and includes a normal range of noise and frequent distractions. Work involves working in front of a computer terminal for extended periods of time.
Physical ability to perform the essential functions of the job including:
Frequently operating a computer and read a computer screen or typewritten page;
Frequently communicate verbally;
Move between work sites;
Occasionally transport objects up to twenty-five (25) pounds.
Experience and Training
A minimum of two (2) years of bookkeeping experience including use of computerized financial record keeping systems required.
Experience interacting with the public on a frequent basis required.
Cash handling experience including cash register operation and balancing preferred.
Experience performing technical clerical duties preferred.
Proficient in the use of computer software to include: word processing, spreadsheets, database and computerized record keeping systems.
Ability to type a minimum of 45 wpm with accuracy required; ability to operate a 10-key calculator or numeric keypad by touch preferred.
Completion of courses in bookkeeping and computerized record keeping software and systems, including spreadsheets preferred.
Necessary Special Requirements
- Employment contingent upon passing a criminal convictions and local background check
Selection Process
You are encouraged to print a copy of this job announcement for your reference as the process moves along
Please ensure your application is complete and all required information has been provided. Standard completeness means all application fields (contact information, personal information, education, work experience, references, and required supplemental questions). Provide as much detail as you believe will fully describe your experience and training.
Application Review Process:
Minimum Qualifications: Applicants must provide specific, detailed information so an initial determination can be made regarding your level of qualifications for this position. Applicant status will be updated on or around November 5, 2024.
Experience and Training Rating: Applicants that meet minimum qualifications will go through an Experience and Training Rating. Relevancy of your experience and training, together with composition, grammar, spelling and punctuation will be considered when evaluating responses. Applicant status will be updated on or around November 13, 2024.
The top 8 applicants from the Experience and Training Rating will be invited to participate in an Oral Board Interview, tentatively scheduled for the week of November 18, 2024. Applicants must have a passing score of 60% or higher to be placed on the eligibility register.
Applicants will be notified via email of Final Scores & Ranks. The final ranking of the register will be based on total scores for the following: Experience and Training Rating (40%) and Oral Board Interview (60%).
If you wish to claim Veterans’ Preference Points, please complete the Veterans Scoring Criteria Declaration Form (https://cob.org/wp-content/uploads/COB-Veterans-Scoring-Criteria-Declaration-PDF.pdf) and upload it to your application with your DD214.
Final candidates will be referred to the department for additional examination, assessment, or test.
This recruitment process will create a Civil Service eligibility register that will be used to fill current and future vacancies as they become available. There is currently 1 full-time vacancy in the Finance Department. This position is represented by a union.
Please Note: Candidates will receive updates regarding application status via email. Please be sure to check your email frequently, including your spam folders for messages filtered by your email providers.
Equal Opportunity:
Our environment is characterized by respect for cultural backgrounds, belief systems, and ethnic diversity. The City of Bellingham is an Equal Opportunity Employer and values diversity in its work force. We do not make decisions on the basis of an individual's race, religion, creed, color, national origin, sex, marital status, age (40+), disability, retaliation, sexual orientation or gender identity, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, and stalking, use of a trained dog guide or service animal by a person with a disability, or any other basis prohibited by local, state, or federal law. All are encouraged to apply for employment.
Fair Hiring Practices
The City provides individuals who have been arrested or convicted of a criminal offense an equal and fair opportunity to obtain employment.
The City will not inquire about an applicant's criminal history until after a conditional job offer has been made.
The City will disregard the prior arrest and conviction record of an otherwise qualified individual unless the offense is directly related to the job position for which the individual has applied.
The City will notify an otherwise qualified applicant about a potentially disqualifying conviction and give the applicant an opportunity to submit information regarding the accuracy of the criminal records as well as evidence of mitigation or rehabilitation, as appropriate.
There are many good reasons for working at the City of Bellingham. The work is rewarding and you have an opportunity to serve your community. Another good reason is the great benefits that the City offers its employees. See our benefits section (https://www.cob.org/employment/pages/benefits.aspx) for additional information.
This position is represented by The Guild of Pacific Northwest Employees, Local 1937 bargaining unit. Specific benefit information including Holidays, Vacation Accruals, Health, Dental and Vision Plans with cost sharing and Deferred Compensation Match can be found in the Local 1937 labor agreement (https://cob.org/wp-content/uploads/1937-2022-2023-CBA.pdf) .
This position is covered by the State of Washington Department of Retirement Systems PERS plan. PERS requires mandatory employee and City contributions. Please visit the DRS website (http://www.drs.wa.gov/) for more information on PERS.
Civil Service Information
This position is subject to the Bellingham Civil Service Commission. When a vacancy occurs, the top fifteen candidates or the top 25% of the register will be forwarded to the department for further consideration. All new Civil Service employees are subject to a one-year probationary period. A candidate may challenge the scope, content, or method of an examination or test, and a protest may be filed in writing with the Examiner within five (5) days following the date of the challenged examination. A candidate may also challenge the scoring of an examination or test, failure of the candidate on any part of an examination, or clerical error in examination results of any examination or test, and a protest may be filed in writing with the Examiner within five (5) days of notification of the challenged result. The Examiner shall consider all timely filed protests and make appropriate corrections if an error is demonstrated.
Veteran's Scoring Criteria
Applicants who have been honorably discharged from active military duty may be eligible to receive veteran's scoring criteria points as provided by Washington State Law (RCW 41.04.010). If you wish to claim Veterans’ Preference Points, please complete the Veterans Scoring Criteria Declaration Form (https://cob.org/wp-content/uploads/COB-Veterans-Scoring-Criteria-Declaration-PDF.pdf) and upload it to your application with your DD214.
01
Do you have a minimum of two (2) years of progressively responsible bookkeeping / accounting support experience including use of computerized financial record keeping systems? Please list employer(s), dates of employment and describe duties.
02
Describe your experience interacting with the public. What support services did you provide?
03
Describe your education, experience, and qualifications in regard to computer software programs, including work processing, spreadsheet, data base management, and computerized record keeping systems.
04
Do you have the ability to keyboard at least 45 wpm? (This is required)
Yes
No
05
Do you have the ability to operate a 10-key calculator or numeric keypad by touch? (This is preferred)
Yes
No
06
Describe your experience working in an environment where you were responsible for receiving cash and processing payments.
07
If you are requesting Veteran's Preference points, a completed Veterans Scoring Criteria Status Declaration is required along with a copy of your DD214. The required form is in the Selections Process section of the Job Posting. Check "YES" here if you are attaching a Veteran's Declaration form and DD214.
Yes
No
Required Question
Agency
City of Bellingham
Address
104 West Magnolia Street Bellingham, Washington, 98225
Phone
360-778-8228
Website
http://www.cob.org/employment
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