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ESO Solutions Inc Onboarding Coordinator in Bellingham, Washington

How You'll Support Our MissionThe Onboarding Coordinator is a multi-tasker who is obsessed with organization and details. You are focused on the configuration requirements necessary for a customer to be successful with our application, which will include coordination with internal Subject Matter Experts. You must be able to juggle various project influences including business, customer, technical and product. You are a "roll with it" and "think on your feet" kind of person, but comfortable with taking the bull by the horns when needed. The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes!Reporting to the Implementation Manager you will be part of our Training & Implementation team based in our Austin, Texas office.What You'll Be Doing - the day to day* Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer's expectations are managed at the start of the Onboarding process.* Coordinate with customers to ensure achievement of complete configuration within established timeframe.* Keep the client motivated, excited and on task to complete their implementation.* Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn't get to without us.* Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times.* Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.* Meet or exceed productivity metrics while enhancing the customer experience.* Resolve immediate escalations to ensure customer satisfaction.* Assist with data conversions.Who You Are - the essentials (Some of the things required to be successful in the role):* Passion about technology and how it can influence the lives of both our customers and their communities.* Solid experience of managing tasks and deliverables, ideally multiple concurrently.* Experience in a customer-facing role* Ability to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.* Strong organizational and time management skills.* Confidence with communicating via phone and video conferencing.* Flexible; be able to adapt to a fast-paced, changing environment* Attention to detail and accuracy, in thinking and execution* Willingness to learn* Ability to meet deadlines* Capable of wearing multiple hats.Benefits & PerksESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:Competitive health plans (medical, dental, & vision insurance)PTO (starting at 20 days) & 12 company holidays401(k) with company matchTelemedicine service provided by ESOSavings accounts (FSA, HSA, DCA)Employee Assistance Program (EAP)Annual health and wellness reimbursementPeace of mind benefits such as life insurance, disability insurance, and worksite benefitsPaid parental leave, new child program, & flexible parental return-to-work optionsCasual office environments and unlimited office snacks and drinksAbout ESOESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.Are you ready to Make a Difference? At ESO, we b