Job Information
Western Washington University IT Manager, College of the Environment in Bellingham, Washington
IT Manager, College of the Environment
Apply now (https://secure.dc4.pageuppeople.com/apply/793/gateway/default.aspx?c=apply&lJobID=501468&lJobSourceTypeID=796&sLanguage=en-us) Work type: Permanent Full Time
Location: Bellingham, WA
Categories: College of the Environment
Position TitleIT Manager, College of the Environment
About the University
Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings.
Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.
About the DepartmentThe College of the Environment supportsWestern's mission (https://president.wwu.edu/mission-strategic-plan) , which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the PositionThe College of the Environment (CENV) is one of seven colleges within Western Washington University. This position’s working title is IT Systems Manager for CENV. The position performs senior-level IT leadership, management, and support roles for CENV as well as provides expert level IT support and advising on highly specialized software and systems to several university departments and facilities outside of the college. It is the sole liaison representing CENV regarding university-wide computing standards, philosophies, policies and emerging technologies.
This IT management position supports and manages all server systems, instructional facilities including computer labs, classrooms and ITV/AV (video conferencing) rooms. In addition, the position is responsible for all software and hardware for CENV and its three departments and four institutes. The position is also a key member of the Spatial Institute, managing spatial servers and labs for GIS curricula and special projects. This role includes not only CENV faculty, staff, and students, but other university departments and outside entities we partner with and have contractual agreements.
Under administrative direction this position performs senior-level IT leadership, management, and support for CENV. This position manages all CENV IT resources in support of the college’s faculty, staff and student populations. Project management, and server and system administration are key components of the work performed. This position offers senior level IT support, analysis, best practices, and optimal solutions for a wide variety of technical issues and challenges facing college faculty, staff, and students.
The position uses its independent decision-making authority to act on behalf of the interests of CENV as it relates to IT operations, policies, standards, and procedures. Leadership responsibilities include Chair of the CENV Academic Technology Committee as well as a founding member of the WWU IT Distributive Leadership group and member of Windows Endpoint Management group.
The position supervises and trains work-study students, and interns.
The State HR classification for this position is IT System Admin - Journey.
Required Qualifications
Bachelor’s degree in computer science, MIS, Computer Science or technology-related field or equivalent combination of work experience, certification or education.
At least four years of information technology experience requiring customer service, organization, prioritization, troubleshooting, confidentiality, timeliness, and working independently to successfully install, configure, maintain, and support Windows and Mac desktop operating systems and software. An advanced degree (e.g., master’s degree) in MIS, Computer Science, or technology-related field or advanced IT certifications may compensate for up to two years of work experience.
Problem-solving, troubleshooting, and organizational skills, including demonstrated history of successfully managing multiple projects and priorities.
Valid and current work experience in Project Management, IT Systems Management/Administration, Server Management, IT Technical Support, Lab & Classroom Management, ITV Management.
Demonstrated proficiency with Windows, macOS, Microsoft Office and 365 applications, browsers, and help desk ticketing system.
Knowledge of and/or experience with Geographic Information Systems (GIS)
Demonstrated ability to troubleshoot and diagnose issues through performance monitoring, interpreting event logs, and other troubleshooting tools.
Demonstrated knowledge or experience with basic network concepts including TCP/IP, DNS, LAN/WAN, DHCP, etc.
Demonstrated history of superior interpersonal, customer service, and conflict management skills.
Demonstrated ability to work effectively with individuals from diverse backgrounds and to support diversity and inclusion within the organization
Demonstrated history of superior communication skills, verbal and written, with diverse personalities, technical competency levels, and cultures.
Demonstrated ability to effectively manage resources.
Demonstrated ability to work effectively in a team environment and to supervise and coach/mentor student employees.
Preferred Qualifications
Master’s degree in MIS, Computer Science, or related field.
Experience with various integrated networking systems.
Experience with working in, or with, an educational community.
Experience in, and knowledge of, Web-based technology, especially web-based academic applications.
Experience with Windows Servers.
Experience with HTML, CSS, Wordpress, and Drupal web platforms.
Conditions of EmploymentAll employees must comply with our Immunization policies, includingProof of Rubeola Measles Immunity (https://policy.wwu.edu/POL-U1300.01-Requiring-Proof-Of-Rubeola-Measles-Immunity) within 60-days of hire. Please reach out toHR@wwu.eduif you need information regarding medical or religious exemption and applicable accommodations.
Salary $7,077 - $9,518/month depending on qualifications and experience
Benefits InformationBenefits Overview for Classified Positions (https://hr.wwu.edu/files/2022-01/Benefits%20-%20Classified%20Staff%20%281%29.pdf)
Bargaining UnitThis position is part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU.
Application Instructions
Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.
Closing Date NotesFor priority consideration, please apply by March 13, 2024; position is open until filled.
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation (https://policy.wwu.edu/POL-U1600.02-Ensuring-Equal-Opportunity-and-Prohibiting-Discrimination-and-Retaliation) . Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services (https://wp.wwu.edu/hr/2015/09/02/i-need-a-workplace-accommodation/) , 360.650.3303 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services atvpsa.office@wwu.edu. The report can be found at:Annual Security and Fire Safety Report (https://vpess.wwu.edu/files/docs/ASRCleryreport.pdf) .
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes asexual misconduct background check (https://hr.wwu.edu/sexual-misconduct-background-checks) .
Job no: 501468
Advertised: Feb 27 2024 09:00 Pacific Standard Time
Applications close: