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Join Our Team as a Customer Service Representative!

Location: Bellingham, Washington

Pay: $21 per hour

Schedule: Flexible schedules from 5am – 6pm M-F, including options for four 10-12 hour days if desired. 40-45 hours per week.

About the Role : Are you passionate about helping others and looking for a dynamic role in a supportive environment? TEKsystems is seeking a dedicated Customer Service Representative to be the first point of contact for medical providers and members. Under the guidance of our Lead Customer Service Representative, you will handle various communications via phone, fax, web, and mail, ensuring our members and providers receive top-notch service.

Key Responsibilities:

• Manage customer service emails: sort, respond, follow-up, and archive as necessary.

• Handle customer service calls (up to 8 continuous hours daily with breaks).

• Collect, sort, scan, and distribute mail.

• Distribute faxes and respond to portal inquiries/issues.

• Update vendor W-9s and conduct provider/member outreach calls.

• Assist members with billing issues and support the claims department with reimbursements, error logs, and Pend reports.

• Provide project support for account management and claims, including provider relations and miscellaneous projects.

  Qualifications:

• Must type 50+ WPM.

• Healthcare background is a plus.

  Why Join Us? We are a family-owned and independent third-party administrator (TPA) that supports self-insured employers. We offer customized benefit plans tailored to the unique needs of our clients’ workforces. With over 25 years in business and consistent growth, CAS is committed to delivering exceptional service and fostering a supportive work environment.

Employee Value Proposition:

• Growth Opportunities: We promote from within and have employees who have been with us for decades.

• Work Environment: Enjoy an open-concept, cubicle-centered office overlooking the beautiful Bellingham marina. Free garage parking is included, and nearby bus stops are a short walk away.

• Amenities: Our break room is equipped with a sink, dishwasher, fridges, coffee maker, microwave, electric kettle, coffee, tea, and snacks. Plus, there are nearby restaurants for your convenience.

  Dress Code: Business casual.

If you’re ready to join a company that values growth, community, and exceptional service, apply today to become a part of the CAS family!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.