Job Information
Western Washington University Classroom Services Support Technician in Bellingham, Washington
Classroom Services Support Technician
Apply now (https://secure.dc4.pageuppeople.com/apply/793/gateway/default.aspx?c=apply&lJobID=502030&lJobSourceTypeID=796&sLanguage=en-us) Work type: Permanent Full Time
Location: Bellingham, WA
Categories: Business and Financial Affairs
Position TitleClassroom Services Support Technician
About the University
Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.
Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.
About the Department
Academic Technology and User Services (ATUS) is the face of information technology at Western with several IT service desks as well as support for teaching and learning. Our Teaching, Learning and Technology offices support faculty and students with classroom media, specialized labs and media spaces, laptop and AV loans, support for the Learning Management System, and faculty development opportunities. We pride ourselves in our excellent customer support and considerate stewardship of university resources.
ATUS embraces Western's mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities and encourages applications from diverse candidates. As a service organization advancing technology literacy, we are strengthened by our diversity.
About the Position
As the Classroom Services Support Technician, you will play a vital role in enhancing the learning environment at Western Washington University. This position oversees the ATUS Equipment Loan Desk, ensuring smooth equipment checkouts, coordinating a team of dedicated student workers, and managing inventory. You will work closely with other university AV professionals, providing essential equipment delivery and technical support for special events and videoconferencing. In this role, you will also serve as the primary contact for emergency support in our general-use classrooms and labs, helping to ensure that technical challenges are quickly resolved. This is an exciting opportunity to apply your AV expertise in a setting that values collaboration, growth, and a shared commitment to an enriching educational experience.
Specifically, this position:
Provides tier-1 technical support and advice to faculty, staff, and students regarding University AV equipment (such as Classroom computers, laptops, video recorders, audio recorders, and/or still photography)
Assists in managing the inventory, routine maintenance, and checkout of portable media equipment. Also assists in the operation of the checkout software system including tracking missing items, billing patrons, maintaining the inventory of the collection, ensuring proper cataloging and labeling of items, organizing reservations for university instructors, reporting on equipment utilization, and training student employees.
Assists the Classroom Services Manager in coordinating student staff at the equipment loan desk including student scheduling, hiring, and timesheets.
Actively monitors the Classroom Services telephone, email accounts, Teams accounts, and Jira ticketing system, and responds to customer questions and requests.
Supports the technical requirements of university special events and videoconferencing that require media equipment (such as laptop computers, webcams, microphones, speakers, podia, projectors, and screens). Also assists in the planning, coordination, and operation of special events and videoconferencing needs between Classroom Services and ATUS Video Services.
Your responsibilities will include:
In an assistive role, this position manages the inventory, maintenance, logistical support, and checkout of portable media equipment. This position also provides tier-1 technical support and advice for users of classroom AV equipment, desktop computers, or laptop computers.
As the Classroom AV Technician, you will:
Provide courteous, effective, and timely customer service;
Collaboratively and supportively direct the work of student team members;
Respond to and resolve routine equipment circulation issues and inquiries;
Guide student and faculty clients in selecting and using appropriate AV equipment;
Troubleshoot equipment such as cameras, lenses, audio recorders to insure their functionality and readiness for checkout.
Prepare regular reports on items contained in the loan pool.
The State HR classification for this position is IT Customer Support - Entry.
This is a .75 position, with the option to be 30 hours/week or 9-months of full-time.
Required Qualifications
One year of experience (or equivalent) at a service desk providing technical expertise and demonstrating interpersonal, customer service, support, and conflict management skills.
One year of experience (or equivalent) demonstrating a working knowledge of audiovisual equipment, peripherals and interconnecting cabling. This includes sound systems, microphones, projectors, lighting, and/or cameras.
Certified Technology Specialist – This AVIXA certification is required at time of hire or obtained within one year of hiring. ATUS will fund the training needed to obtain this certification.
Associates degree (or higher) in a technology-related field or an equivalent combination of education and experience.
Strong written, verbal, and interpersonal communication skills
Preferred Qualifications
Experience managing students
Experience using and managing software for equipment inventory tracking and or checkouts in a loan pool or library environments
Experience with the AV needs of event support
A high degree of experience with Microsoft office tools and communication tools.
AV-related certification (such as AVIXA CTS)
Conditions of EmploymentAll employees must comply with our Immunization policies, includingProof of Rubeola Measles Immunity (https://policy.wwu.edu/POL-U1300.01-Requiring-Proof-Of-Rubeola-Measles-Immunity) within 60-days of hire. Please reach out toHR@wwu.eduif you need information regarding medical or religious exemption and applicable accommodations.
Salary $3,897 - $5,244/month (@.75 FTE).
Benefits InformationBenefits Overview for Classified Positions (https://hr.wwu.edu/files/2022-01/Benefits%20-%20Classified%20Staff%20%281%29.pdf)
Bargaining UnitThis position is part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU.
Application Instructions
Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.
Closing Date NotesPosition closes 01/13/2025 at 11:55 pm.
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation (https://policy.wwu.edu/POL-U1600.02-Prohibiting-Discrimination-Based-on-A-Protected-Class-Interim) . Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services (https://hr.wwu.edu/disability-accommodations) , 360.650.3751 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services atvpsa.office@wwu.edu. The report can be found at:Annual Security and Fire Safety Report (https://vpess.wwu.edu/files/docs/ASRCleryreport.pdf) .
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes asexual misconduct background check (https://hr.wwu.edu/sexual-misconduct-background-checks) .
Job no: 502030
Advertised: Dec 12 2024 09:00 Pacific Standard Time
Applications close: Jan 13 2025 23:55 Pacific Standard Time