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T-Mobile USA, Inc. Call Center Representative - Onsite in Bellingham, Washington

Customer Service Call Center Representative - Onsite 188503BRJob DescriptionBe unstoppable with us.There's never been a better time to join the Un-carrier! You'll grow. Innovate. And change the world for good. Join us to be bold-and #BEYOU.You've got skills. You're motivated. You're not afraid of change or hard work. Our teams feel the same way.We're not just changing wireless for good; we're also transforming the way customers are cared for. This is not your typical call center job. You will become part of a team of experts that owns a customer base. No more transferring the customer to another line or representative. You'll be a single point of contact for your customer and provide complete end-to-end resolution.On Team Magenta we recognize the value of the hard work of our front lines. For this reason, we have decided to increase our Associate Expert wage to $20 per hour nationwide.How are we putting you first?Health Benefits3.5 weeks of vacation10 holidays + 1 floating holidayTuition Assistance: We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for both FT and PT employees.$1,000 TMUS Stock for every employeeEmployee Stock Purchase ProgramCommunity Involvement75% off your T-Mobile phone plan3 weeks fully paid parental leaveUp to $2400/yr. for childcare expensesCommunity Voluntary & Donation MatchFunctional GroupCustomer ExperienceLocationWA300-WA-Bellingham Call CenterLocation Address340 W Bakerview RdCityBellinghamStateWashingtonZip98226Travel Required?NoResponsibilitiesWhat you'll do in your role.We'll count on you to:Create happy customers - We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolveProvide outstanding service so customers stay longer - we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fansWe sell thoughtful products and services - we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experienceLearn a lot - we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirementsHave serious fun - we don't take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing itSupport team initiatives and create an inclusive environmentQualificationsThe experience you'll bring.You're a pro on the computerYou know how to balance multiple tasks at the same timeTech savvy and have a passion for mobile devices and/or technologyPassion for care and the ability to listen, problem solve and deliver great solutionsSales oriented with an obsession to connecting customers to the things they loveEager to introduce customers to new products and services that match their specific needsInterested in building a relationship with the customer - it feels good to know they aren't just another customer!Ability to work as part of a team to achieve individual and team resultsYou are available to work any shift, including nights and especially weekendsTemporary RequirementsMinimum connection speed of 15 Mbps download & 5 Mbps uploadNetwork Latency of 120ms or less0% Packet LossAccess to a hardwired internet connection & router within 20 feet of the work areaHave a safe, secure, and climate-controlled dedicated workspaceReside in commuting distance to the call center**Satellite and cellular (3G, 4G, 5G, LT