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Unity Care NW Call Center Agent in Bellingham, Washington

Job Type: Full-timeCompensation: Hourly, non-exempt, $19.95 to $23.46 per hourWork Schedule: 40 hours, M-Sat, usually between 8am -6pm *Subject to changeWho We Are Unity Care NW is a private, non-profit, federally qualified health center that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing almost 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve. Safety is our priority through the Covid-19 pandemic. To learn more about what we’re doing to ensure the safety of patients and staff, please view the following website: https://unitycarenw.org/safe/. What We Value *Respect *Integrity *Accountability *Collaboration *Innovation We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours. Job Summary As a Call Center Agent for Unity Care NW, you will help to coordinate clinic appointments, answer patient questions, assist call center supervisor in business performance, and represent the clinic in all telephone interactions. You will be expected to provide direct, high-quality customer service to all callers and maintain a professional and friendly atmosphere. What We Offer *A friendly and collaborative teamwork environment *Competitive compensation & benefits *Medical, Vision & Dental Insurance *Generous Paid Time Off & 6 Paid Holidays *401(k) match after one year *Alternative transportation incentive *Annual Wellness Benefits Requirements *One year of customer service experience *General office skills, including excellent data entry and computing skills *Basic knowledge of computers, including Microsoft Office Products (must be proficient with Excel and be able to use Outlook and Word) *Proficient keyboarding skills & be able to input patient data quickly and accurately, and able to use office equipment (fax, photo copier, phone system) *Excellent communication and customer service skills in a demanding fast paced environment with constant public contact, frequent interruptions, and occasional crisis situations *Understand and respond effectively and with sensitivity to a diverse patient population Preferred Qualifications *AA degree or technical certificate *Experience in a medical or dental office setting *Previous call center experience *Experience dealing with underserved populations and possession of cultural humility *Bilingual abilities Candidates with applicable experience or similar qualifications are encouraged to apply!If you would like to commit to a team such as this, and feel you could help us in our efforts, please apply. We would love to hear from you! To apply, visit our Careers Page: https://recruiting.paylocity.com/recruiting/jobs/All/01ab991b-8943-482a-9a66-9faa7b131dec/Unity-Care-NW . For news on our organization & future job postings, please follow us on LinkedIn at

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