Job Information
Salesforce, Inc. Technical Support Engineer in Bellevue, Washington
Salesforce Inc. seeks Technical Support Engineer in Bellevue, WA:
Job Duties: Develop and maintain technical expertise in assigned areas of product functionality. Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise. Provide feature explanation and deliverability best practices. Manage customer expectations and the customer experience to maximize customer satisfaction. Actively maintain and participate in job-related training activities. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Creating and curating knowledge content. Telecommuting is an option. Some travel to Salesforce offices may be required.
Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field.
A related technical degree required (Computer Science, Engineering (any field)).
Special Skill Requirements: (1) Debugging and analyzing software development issues; (2) Maintaining and improving the performance of existing software; (3) Software architecture; (4) SSL; (5) TLS; (6) OOP; (7) Internet and higher layer protocol; (8) Splunk; (9) RDBMS; and (10) SOAP and REST APIs.
Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.
Salary: $128,502.00 - $172,800.00 per annum.
Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Submit a resume to Job# 21-6636/ JR263065 via the Salesforce Careers webpage: rb.gy/avqrw{rel="nofollow"} or by email at: onlinejobpostings@salesforce.com. Salesforce is an Equal Opportunity & Affirmative Action Employer.