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Technical Project Manager Delivery Manager I Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you'll create a boundless impact that transforms your career-and the lives of people across the world. Visit us at . You Are: UST is searching for a Technical Project Manager who under guidance deliverS large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders. The Opportunity: Collaborate with onshore and offshore teams to ensure application support activities are completed within the SLAs. Communicate project status, issues and risks timely to all stake holders, cross functional teams and managers. Track and ensure compliance of various metrics - such as SLA, MTTR, MTTA, MTBF of the application. Manage Operations and Support teams for a large cloud-based application. Own and manage major incidents in production and lower environments as defined by the customers. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What you need: Passion to learn and adapt with new technologies as per project needs. Should have worked in client facing roles and have excellent communication skills. Strong technical background in Java based applications with proficiency in Microservices, REST APIs and Cloud Preferred to have experience in Siebel CRM and dealing with customer-based application platforms and infra. Understanding of GraphDB and GraphQL technologies and their usage Should be able to identify improvement areas, drive automation and transformation initiatives. Should be around 10- 15 years of total experience. Excellent skill set on analyzing, identifying, troubleshooting and rectifying application/infrastructure issues Strong knowledge of telemetry & monitoring tools such as Splunk, AppDynamics, Grafana, CloudWatch Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Remote Compensation Range: $106,000-$158,000 Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. Depending on the role, some associates may also be eligible for stock options. What we believe: We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone.