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BeyondSoft Consulting, Inc. Support Engineer Engineering

Full-Time Sep 14, 2023

POSITION SUMMARY: Our Redmond-based client is looking for a Support Engineer for a Hybrid Las Colinas, Texas based position. WHAT YOU WIL L BE DOING:

• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
• Be flexible to work in different shifts.
• Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
• Acquire & coordinate resources from other groups as needed to resolve customer issues.
• Manage hot issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.
• Share knowledge with other engineers and develop customer solutions efficiently.
• Communicate technically complex information with Microsoft's developer customers via telephone, written correspondence, and electronic services.
• Continually learn technologies and develop deep expertise in Microsoft products. Apply that knowledge to real-world programming problems.
• Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
• Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
• Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
• Manage hot issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.
• Share knowledge with other engineers and develop customer solutions efficiently
• Communicate technically complex information with Microsoft's developer customers via telephone, written correspondence, and electronic services.
• Continually learn technologies and develop deep expertise in Microsoft products. Apply that knowledge to real-world programming problems.

MINIMUM QUALIFICATIONS:

• Must have knowledge of the .NET Framework and how to develop ASP.NET applications using C# and VB
• Must have Knowledge of MVC frameworks, particularly ASP.NET MVC
• Must have knowledge of IIS configuration and how HTTP requests are handled by IIS.
• Must have knowledge of Azure App Services and Cloud Services is an added advantage.
• Knowledge of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal is a plus
• Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.
• Industry programming experience in building Web applications & Troubleshooting skills
• knowledge of Azure App Services and Cloud Services is an added advantage.

WHAT WE HAVE TO OFFER: Because we know how important our people are to the success of our clients, it's a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

A competitive pay range of \$32/hr-34/hr (depending on experience).

15 days per year of Paid Time Off (PTO).

9 paid holidays per year (which includes 1 personal floating holiday).

401(k) retirement plan with company match.